Enterprise and Digital Trading Service Manager
6 months ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
Department Manager
- Lead Team to Operate 3 Criitcal Services/Application (new OmniChannel, AIS web site, Point&Privilege) + 1PS - Loyalty platform + >15 Application/System e.g Digital Trading, Opimus (Dynamic SIM preparation, LEGO-Online Commerce Business Gateway.
- Manage 13 Staffs, 10 OS in people management aspect
- Manage CAPEX&OPEX Budgeting under organization
- Manage Vendor and Related Teams/BU e.g SOL/NEXT/CTO to achitve Company related KPI
- Lead team to create initiative Project to enhace team performance
**Job Description**:
Incident and Problem Management
- Coordinate with support teams to troubleshoot and resolve escalated technical issues.
Vendor Management
- Manage relationship with third-party vendors and service providers to ensure the effective delivery of IT Services.
- Evaluate and negotiate contracts to optimize cost and service levels
Budget Management
- Develop and manage the IT Operation budget,ensuring cost-effective utilization of resources and technology investments.
- Provide regular reporting on budget performance and variances.
Team Leadership
- Lead and mentor a team of IT Operation professionals, providing guidance and support to ensure optimal performance and professional development.
- Collaborate with other department heads to aligh IT Operation goals with overall business objectives.
Change Agility Improvement
- Lead a team in enhancing system, implement automation tools, improving process, and employing other strategies to execute qualified changes with mínimal resources.
Project and Target Commitment
- Supporting the team and taking on the role of a project manager to allocate specific tasks to the team within the project 's timeline.
- Lead and support a team involved in addressing design and feedback issues during the production phase of cloud transfomation projects.
- Preparing and Revise Operational Standards utilized by Operations Team
Increase Team Performance and Engagement
- Supervise and Provide guidance, advice, and instructions to subordinates.
- Planning and setting objectives, defining key performance indicators, and establishing goals to be achieved. Specify main activities leading towards the objectives.
- Organizational development - Planning : Organize the structure of units, design work processes, and define various job responsibilities.
- Staffing: Allocate suitable individuals for the job, distribute workload appropriately.
- Leading as a Role Model: Demonstrate leadership by being an example, assigning tasks, delegating decision-making authority, and coordinating between departments.
- Controlling & Reporting: Monitor and supervise work processes, report on job performance
- Staff Competency Management: Provide appropriate and equitable training courses for employees.
- Ensure the team enjoys working together and maintains job satisfaction.
Recruiter
Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)
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