Senior Operations Manager

3 weeks ago

กรงเทพมหานคร, Thailand LiveIn Sdn Bhd Full time

**Responsibilities**:
Operational Excellence:

- Drive continuous improvement in operational efficiency and effectiveness.
- Identify and implement best practices to streamline processes and reduce costs.
- Ensure adherence to quality standards and regulatory compliance.
- Directly supervise and mentor the Concierge, Customer Experience, and Owner Engagement teams.
- Monitor team performance, identify areas for improvement, and implement necessary changes to optimize efficiency.
- Ensure compliance with relevant regulations, standards, and policies.
- Develop and implement operational metrics and KPIs to track performance and measure success.

Strategic Planning:

- Develop and execute operational strategies that align with the company's overall business objectives.
- Conduct market analysis and industry research to identify emerging trends and opportunities.
- Proactively anticipate and address potential challenges and risks.
- Analyze existing operational processes and identify opportunities for streamlining and automation.
- Develop and implement new processes and procedures to support the company's growth and scale.
- Collaborate with cross-functional teams to ensure smooth integration of new systems and technologies.

Team Leadership:

- Foster a positive and collaborative work culture that encourages innovation and teamwork of the Operations Team in LiveIn Thailand.
- Develop and implement performance metrics and incentives to drive high performance.
- Recruit, hire, and train team members to ensure adequate staffing levels and skill sets.
- Provide ongoing coaching, mentoring, and professional development opportunities to team members.

Resource Management:

- Optimize resource allocation and utilization to maximize efficiency and minimize costs.
- Develop and implement effective budgeting and forecasting processes.
- Manage vendor relationships and negotiate favorable terms.

Change Management:

- Lead organizational change initiatives and ensure smooth transitions.
- Communicate effectively with stakeholders to gain buy-in and support.
- Manage resistance to change and address concerns.
- Project Management:

- Coordinate and oversee special projects, initiatives, and new product launches.
- Develop project plans, timelines, and resource allocations.
- Monitor project progress, identify risks, and take corrective action as needed.
- Customer Experience:

- Collaborate with the Customer Experience team to ensure high levels of customer
- satisfaction.
- Develop and implement strategies to improve customer service and retention.
- Respond to customer complaints and inquiries in a timely and professional manner.
- Stakeholder Management:

- Build and maintain strong relationships with internal and external stakeholders, including
- owners, tenants, contractors, and vendors.
- Effectively communicate project updates, progress, and challenges.

**Qualifications**:

- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 5 years of experience in operations management, preferably in a real estate or property
- management setting.
- Proven track record of successfully managing teams and projects in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software.
- Experience with property management software and systems is a plus.

**Key Competencies**:

- Strategic Thinking: Ability to develop and execute long-term operational strategies.
- Innovation: Ability to identify and implement new ideas and technologies to improve efficiency.
- Adaptability: Ability to thrive in a dynamic and rapidly changing environment.
- Resilience: Ability to overcome challenges and maintain focus under pressure.
- Customer Centricity: Commitment to delivering exceptional customer experiences.
- Leadership: Ability to inspire and motivate teams to achieve high performance.
- Organization: Ability to manage multiple tasks and prioritize effectively.
- Flexibility: Ability to adapt to changing circumstances and challenges.

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