Head of Operation
1 month ago
Requirements - Head of Operation
1. **Experience and Background**:
- **Operational Leadership**: At least 3-5 years of experience in a management or leadership role within the coffee, food, or hospitality industry. The Summer Coffee Company emphasizes quality, so experience managing high-end or specialty coffee shops is valuable.
- **Supply Chain and Inventory Management**: Experience with inventory control, supplier relationships, and ensuring the seamless delivery of products and services.
- **P&L Management**: Proven ability to manage budgets, financial performance, and profitability of multiple locations or departments.
2. **Skills**:
- **Leadership and Team Building**: Strong ability to lead and develop teams, ensuring a cohesive work culture aligned with the brand's standards.
- **Customer Service**: A strong focus on delivering exceptional customer experiences, which is a cornerstone of The Summer Coffee Company identity.
- **Technical Knowledge**: Understanding of coffee brewing techniques, equipment maintenance, and quality control measures.
3. **Education**:
- A bachelor's degree in business, hospitality management, or a related field is often preferred but not always required.
4. **Core Competencies**:
- **Attention to Detail**: Maintaining high standards for coffee quality, cleanliness, and presentation.
- **Problem Solving**: Strong decision-making skills to handle operational challenges and customer complaints.
- **Communication**: Excellent interpersonal skills to manage teams, liaise with senior leadership, and interact with customers.
5. **Cultural Fit**:
- **Brand Alignment**: The Summer Coffee Company has a distinctive culture that values craftsmanship and sustainability. The Operation Manager should align with this ethos, being passionate about coffee and its impact on the community.
6. **Key Responsibilities**:
- **Scaling Operations**: As the brand grows, the Head of Operations is responsible for ensuring the consistency and scalability of operations without compromising on quality.
- **Customer Experience**: Ensuring that all locations provide a premium customer experience in line with The Summer Coffee Company's reputation.
- **Collaborative Leadership**: Working closely with other senior leaders, such as the CEO, Head of Coffee, and marketing teams, to align operational strategies with overall business goals.
**Job Types**: Full-time, Contract, Permanent
Contract length: 12 months
Pay: ฿30,000.00 - ฿50,000.00 per month
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