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Senior Retail Operations Executive
3 months ago
THE ROLE
**Employment Type**: Full-time
**Division**: Thailand Luxury
**Job Title**: Senior Retail Operations Executive
**Reporting to**: Retail Excellence Manager
RESPONSIBILITIES To lead and drive the assigned doors' sales performance to achieve their business objectives Evaluate Sales Trend and take appropriate action plan to close the sales gap. Identify business opportunities of different doors and drive for actions to maximize selling opportunity. Consolidate customer’s responses and insights and feedback to brand team members. Initiate actions to drive sales Coordinate with teams on promotions and events Guarantee brand image. Monitor each door's quality and merchandising. Suggest any improvements needed to Retail Design team Ensure stock level of different axis is sufficient to achieve sales target. Manage Slow Move items and aging stocks. Recruit Beauty Advisor and monitor new BA integration. Coach, motivate and develop counter/beauty advisor. Take corrective measures to strengthen their performances (KPIs). Work closely with Training manager and to deliver outstanding customer service Maintain responsible doors' budget Lead and oversee the office sales team in sales & operations to achieve the desired objectives.
**REQUIREMENTS**:
Knowledge of brand, product and selling skill
Coaching skills
Negotiation skills
Merchandising / display knowledge
Interpersonal communication skills
Strong relationship with clients and customers
Knowledge and understanding of trade, channel and territory
Fluency in English
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