Customer Success Manager
2 months ago
Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
Advise the team on possible value add solutions to support the student.
Provide the global team insights into local cultural nuances and demands.
Keep up to date on student s progress, and report back to the team regularly Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
What we are looking for?.
1-2 years experience in customer service, project management or transferable role.
Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
High level of resilience and ability to thrive in a fast-paced startup environment.
Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
Outstanding organizational skills, with excellent written and verbal communication skills.
Collaborative, with an openness to give and receive feedback.
Why work for Crimson?.
Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year $1000 individual training budget per year, we love to Level Up (it s one of our core values).
Insightful fireside chats and workshops to help support our high performing and ambitious team.
Radical Candor is a feedback approach we live by.
We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely.
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you
**Job skills required**: Project Management
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