Senior Customer Success Manager, Thailand

2 months ago


กรงเทพมหานคร, Thailand Appier Full time

**About Appier**

**About the role**

We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok.

The primary goal of the customer success team is to generate solutions from both business and technical perspectives, and successfully implement them with the customer. This will require excellent digital marketing, technology know-how and communication skills to help coordinate and manage requirements and expectations of Appier's customers.

**Responsibilities**
- Maintain high levels of customer satisfaction to ensure client retention, account renewals and account ACV expansion as measured by quarterly goals
- Driving new customer onboarding and ongoing adoption through the development of use cases and feature usage, to help drive business value with customers using our Enterprise solutions
- Respond quickly and effectively to customers' challenges and issues with the product; collaborate closely with internal Product and Tech Support teams for issue resolution and feature enhancements

**About you**
- A degree in Business, Marketing, Engineering, or related fields
- At least 5 years of customer success or account management experience at a high growth SaaS company/digital agency setting or experience in a digital marketing capacity at client side prior
- Strategic thinker with deep analytical skills; customer oriented and an excellent communicator to facilitate alignment across multiple stakeholders
- Ability to speak to a technical audience (SaaS technical concepts, implementation guidelines) is deeply advantageous
- Fast-learner, ability to strive in a fast-paced environment



  • กรุงเทพมหานคร, Thailand RateGain Full time

    **Purpose of the role -** - We will not be successful unless our customers are receiving massive value from our service. RG is looking for Senior Partner - Customer Success who will own driving success for our customers. - This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account...


  • กรุงเทพมหานคร, Thailand SensorFlow Full time

    SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable insights from real-time...


  • กรุงเทพมหานคร, Thailand Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • กรุงเทพมหานคร, Thailand Hewlett Packard Full time

    **Job Summary**: This role is responsible for leading a team of individual contributors while focusing on customer satisfaction, growth opportunities, and effective communication. The role engages with clients to understand their needs, monitor their performance, collaborate with teams, and ensure smooth onboarding. The role advocates for customer needs to...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • กรุงเทพมหานคร, Thailand RateGain Full time

    At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...


  • กรุงเทพมหานคร, Thailand HERE Technologies Full time

    What's the role?: The Customer Success team is a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. The team’s primary objectives are to Engage, Adopt, Expand, and Retain relationships with...

  • Customer Success

    5 months ago


    กรุงเทพมหานคร, Thailand บริษัท อีมิแน้นท์แอร์ (ประเทศไทย) จำกัด Full time

    บริษัท Eminent Air (Thailand) Co.,Ltd. เปิดรับสมัครตำแหน่ง Customer Success...


  • กรุงเทพมหานคร, Thailand Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • กรุงเทพมหานคร, Thailand Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • กรุงเทพมหานคร, Thailand Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...


  • กรุงเทพมหานคร, Thailand Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...

  • Senior Account Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Quantum Storage (South Asia) Pte Ltd Full time

    As part of our Asean sales team, the Senior Account Manager will be responsible for identifying and closing business opportunities for Thailand territory and accounts in Thailand region, and fully executing against revenue targets. Our most successful sales people are able to position Quantum as the provider of choice by using a solutions-based approach...


  • กรุงเทพมหานคร, Thailand Quantum Storage (South Asia) Pte Ltd Full time

    As part of our Asean sales team, the Senior Account Manager will be responsible for identifying and closing business opportunities for Thailand territory and accounts in Thailand region, and fully executing against revenue targets. Our most successful sales people are able to position Quantum as the provider of choice by using a solutions-based approach...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited Full time

    10+ years of high tech sales and business development experience - Direct field & account management, sales experience working with mid-size enterprise accounts. - Would have consistently exceeded key performance metrics. - Demonstrated ability to engage and influence C-level executives. - Strong presentation skills and the ability to articulate complex...


  • ลาดพร้าว, กรุงเทพมหานคร, Thailand Reeracoen Thailand Full time

    **Industry**: Software- Responsibilities: - Establish clear client retention goals. - Process milestones for the clients and employees to work toward. - Assist customers with setting up and navigating programs or software. - Promote the value of the product. - Upsell services and products with the brand image. - Promote value through customer experience. -...


  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51059 Business Others Job Detail Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions. ・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...


  • กรุงเทพมหานคร, Thailand NAVBLUE Full time

    FunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...


  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51852 Business Others Job Detail Efforts toward customer success and subsequent operational support of new and existing Japanese customers based in Thailand, Singapore and SouthEast Asia and other regions. ・Conduct kickoff meeting with key personnel of customer (Clarification of introduction purpose, establishment of promotion structure and...