Customer Success Manager

6 months ago


กรงเทพมหานคร, Thailand NAVBLUE Full time

FunctionCustomer Experience
- Location- Bangkok, TH
- Reference- Contract typePermanent
- Working timeFull Time

**Job Summary**:
NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team.

Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or opportunities.

The CSM role is transversal and will work across the business at all levels to be the voice of the customer, sharing information and taking ownership to ensure actions are completed to the satisfaction of the customer. The CSM facilitates communication through regular meetings, phone calls, support ticket reviews and ensures that the customers' needs are clearly understood.

The CSM role in NAVBLUE is equivalent to the FOSD role in Airbus. NAVBLUE CSMs will focus primarily on non-Airbus fleet operators whereas FOSDs will support Airbus fleet operators (including mixed fleets). The expectation is that the CSMs and FOSDs in each region as well as globally will work as one-team to serve their customers, be the voice of the customer into our organization and to drive continuous improvement in every interaction. Driving high customer satisfaction and ensuring customer retention is the goal.

The customers in scope of the CSM role are typically the larger or more strategic NAVBLUE customers. The CSM role is pure customer relationship and does not have any commercial aspect to it. CSMs and FOSDs will work closely with the NAVBLUE commercial teams when sales or other commercial opportunities are identified.

**Responsibilities**:

- Develop a trusted partner relationship with all customers in scope and act as their main point of contact for the NAVBLUE products and services they receive
- Build an understanding of the customer(s) operations and business needs, proactively supporting them suggestions on ways to better leverage the NAVBLUE products & services as well as positioning additional solutions where applicable
- Gather data and intelligence for use in all departments of NAVBLUE, in particular for the development of our products and services offer and commercial opportunities
- Responsible for scheduling regular meetings and on-site visits to customers
- Conduct regular ticket reviews to track progress and ensure the prioritization of tickets is correct based on the customer needs
- Accountable to ensure that all customer issues and requests are resolved to their satisfaction
- Provide feedback to Product Management, Support, Development and other teams on customer feedback, trends, issues and any item impacting customer satisfaction.
- Work with new customers to on-board them to NAVBLUE Support, including providing guidance on the use of the Support Portal
- Work closely with the Product & Support teams on new product/version releases, assisting customers with any issues.
- Monitor customer satisfaction and build loyalty from customer by providing excellent customer service.
- Align with and develop best practices with the FOSD community
- Help develop new ways to track and follow up on customer satisfaction

**Required Skills/Experience**:

- Familiar with airline operations and knowledge of the NAVBLUE portfolio of products and services is expected.
- Strong communication skills and able to deal at all levels within a customers organization
- Proven ability to multi-task during high stress situations and prioritize work
- Able to think critically and take a proactive approach to identify problems, issues, and opportunities.
- Strong written/verbal communication, organizational and customer service skills
- Strong analytical and problem-solving skills
- A team player
- Adept at using and learning new products and tools
- Attention to detail & quality minded.

**Qualifications**:

- Educated to A level/ GCSE standard or equivalent.
- Aviation/Aeronautical knowledge

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**How to Apply**:
We thank all applicants for applying. Only selected applicants will be contacted.

**About Us**:
NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. These products directly support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

Through digital and collaborative innovation, our passionate and customer-focus



  • กรุงเทพมหานคร, Thailand Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • กรุงเทพมหานคร, Thailand PRTR Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...


  • กรุงเทพมหานคร, Thailand Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • กรุงเทพมหานคร, Thailand SensorFlow Full time

    SensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable insights from real-time...


  • กรุงเทพมหานคร, Thailand Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • กรุงเทพมหานคร, Thailand SoftwareOne Full time

    Job Function: Software & Cloud Services The role: - As a Customer Success Manager, you will provide support to customer partners across, CxO, Operations and Business Units, in order to make sure we deliver business outcomes with the best customer and delivery experience resulting in customer retention and new leads/opportunities. You will have excellent...


  • กรุงเทพมหานคร, Thailand Hewlett Packard Full time

    **Job Summary**: This role is responsible for leading a team of individual contributors while focusing on customer satisfaction, growth opportunities, and effective communication. The role engages with clients to understand their needs, monitor their performance, collaborate with teams, and ensure smooth onboarding. The role advocates for customer needs to...


  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    **What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • กรุงเทพมหานคร, Thailand RateGain Full time

    At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...


  • กรุงเทพมหานคร, Thailand Appier Full time

    **About Appier** **About the role** We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok. The primary goal of the customer success team is to generate solutions from both business and technical...


  • กรุงเทพมหานคร, Thailand Unilode Full time

    **About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...


  • กรุงเทพมหานคร, Thailand Airbus Full time

    **Summary** Reporting to the VP of Customer Experience, the Customer Support Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the trusted partner for their customers, coordinating with them on their existing/potential needs, issues or opportunities....

  • Customer Success

    4 months ago


    กรุงเทพมหานคร, Thailand บริษัท อีมิแน้นท์แอร์ (ประเทศไทย) จำกัด Full time

    บริษัท Eminent Air (Thailand) Co.,Ltd. เปิดรับสมัครตำแหน่ง Customer Success...

  • Customer Success

    4 months ago


    กรุงเทพมหานคร, Thailand SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Success

    6 months ago


    กรุงเทพมหานคร, Thailand SiteMinder Full time

    Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market. Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor...


  • กรุงเทพมหานคร, Thailand SAS Full time

    : **Sr Associate Customer Success Manager - Bangkok, Thailand** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...


  • กรุงเทพมหานคร, Thailand Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • กรุงเทพมหานคร, Thailand Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • กรุงเทพมหานคร, Thailand Locus.sh Full time

    Hello! Who are we? Locus.sh is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. Our ambition? To revolutionize the supply chain realm through cutting-edge technology, enabling smarter, automated decision-making. From dispatch management and carrier orchestration to route optimization and...