Customer Success Manager
5 months ago
**About Moove**
Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.
**About the Role**
Moove is looking for an experienced leader with excellent people skills, strong business acumen and an entrepreneurial attitude to be the Customer Success Manager. The Customer Success Manager will be building a high performance Customer Success Team and be responsible for the satisfaction, retention, safety and success of our customers.
**What You’ll be Doing**
- Build and Lead a team to successfully achieve Moove’s launch and scale
- Drive KPI success across metrics such as driver satisfaction, retention & churn
- Build and scale processes, tools and tracking to understand the success of the team
- Draw insights from telematics data and develop proactive training for our customers
- Ensure driver safety
- Analyse metrics and implement projects & initiatives to improve operations, efficiency and effectiveness
- Work closely with the City Manager to drive projects and work with central teams to resolve any operational or product issues
- Support in-country initiatives to promote Driver Safety and Driver Diversity
**What You will need for this position**
- A keen sense of responsibility, initiative, and an ability to inspire. You should feel comfortable working autonomously and in a team environment.
- A minimum of 4 years of experience or less if you are an overachiever (prove it)
- Operational experience; knowledge of the automotive industry is a plus
- Excellent verbal and written communication skills in Thai and English
- Excellent organisation and project management skills
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours
- Ability to prioritise important and urgent activities
**Who You'll Be Working with**:
Directly reporting to our Head of city, and closely working with our Operations Team.
**About the team**
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
**Moove**:Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.
-
Customer Success Manager
1 week ago
กรุงเทพมหานคร, Thailand HERE Technologies Full timeWhat's the role?: The Customer Success team is a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. The team’s primary objectives are to Engage, Adopt, Expand, and Retain relationships with...
-
Customer Success Account Manager
5 months ago
กรุงเทพมหานคร, Thailand Microsoft Full timeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...
-
Technology Customer Success Manager
5 months ago
กรุงเทพมหานคร, Thailand PRTR Full timeMore than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...
-
Customer Success Manager
6 months ago
กรุงเทพมหานคร, Thailand NAVBLUE Full timeFunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...
-
Customer Success Manager-thailand
5 months ago
กรุงเทพมหานคร, Thailand SensorFlow Full timeSensorFlow makes smart buildings a reality, we are on a mission to retrofit every building to automate decision making and get actionable insights from data, starting with hotels. SensorFlow has helped brands like Accor and RedDoorz save up to 30% on their energy costs while improving their operational productivity through actionable insights from real-time...
-
Customer Success Manager
5 months ago
กรุงเทพมหานคร, Thailand Carrot Fertility Full time**About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...
-
Customer Success Manager
1 month ago
กรุงเทพมหานคร, Thailand SoftwareOne Full timeJob Function: Software & Cloud Services The role: - As a Customer Success Manager, you will provide support to customer partners across, CxO, Operations and Business Units, in order to make sure we deliver business outcomes with the best customer and delivery experience resulting in customer retention and new leads/opportunities. You will have excellent...
-
Manager - Customer Success Thailand
2 months ago
กรุงเทพมหานคร, Thailand Hewlett Packard Full time**Job Summary**: This role is responsible for leading a team of individual contributors while focusing on customer satisfaction, growth opportunities, and effective communication. The role engages with clients to understand their needs, monitor their performance, collaborate with teams, and ensure smooth onboarding. The role advocates for customer needs to...
-
Customer Success Manager
6 months ago
กรุงเทพมหานคร, Thailand RateGain Full timeAt RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...
-
Customer Success Manager
1 month ago
กรุงเทพมหานคร, Thailand Cisco Systems Full time**What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Senior Customer Success Manager, Thailand
2 months ago
กรุงเทพมหานคร, Thailand Appier Full time**About Appier** **About the role** We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok. The primary goal of the customer success team is to generate solutions from both business and technical...
-
Customer Success Supervisor
6 months ago
กรุงเทพมหานคร, Thailand Unilode Full time**About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...
-
Customer Success
5 months ago
กรุงเทพมหานคร, Thailand SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Success
5 months ago
กรุงเทพมหานคร, Thailand บริษัท อีมิแน้นท์แอร์ (ประเทศไทย) จำกัด Full timeบริษัท Eminent Air (Thailand) Co.,Ltd. เปิดรับสมัครตำแหน่ง Customer Success...
-
Sr Associate Customer Success Manager
1 month ago
กรุงเทพมหานคร, Thailand SAS Full time: **Sr Associate Customer Success Manager - Bangkok, Thailand** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...
-
Customer Success
7 months ago
กรุงเทพมหานคร, Thailand SiteMinder Full timeOversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market. Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor...
-
Customer Success Manager
6 months ago
กรุงเทพมหานคร, Thailand Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Success Manager
6 months ago
กรุงเทพมหานคร, Thailand Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Customer Success Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Locus.sh Full timeHello! Who are we? Locus.sh is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. Our ambition? To revolutionize the supply chain realm through cutting-edge technology, enabling smarter, automated decision-making. From dispatch management and carrier orchestration to route optimization and...
-
Customer Success Executive
5 months ago
กรุงเทพมหานคร, Thailand Cisco Systems Full timePlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...