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Enterprise Services Manager
4 months ago
Bachelor's degree; Masters/MBA degree preferred.
- 8+ years of IT consulting/management experience, with demonstrated IT & Business Transformation experience in customer-facing roles.
- Experience working with large multi-national organizations as the Consulting Services lead for FSI clients, delivering Business Transformation projects, and own a bookings/revenue target
- Experience in account engagement and management, including identifying, developing, and executing complex transactions
- Ability to establish relationships with C-Suite members and translate the power of cloud computing into a core business enabler. And, able to articulate business outcomes for C-Suite discussion.
- Demonstrated ability to work creatively and analytically in meeting customer needs.
- A proven track record of managing and delivering large-scale enterprise IT projects to meet new Business objectives.
- Excellent written and verbal communication skills in Thai, including group leadership and executive presentations.
The Amazon Web Services Professional Services team is looking for Enterprise Service Manager (ESM) that can manage the working relationship with large FSI organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.
Key job responsibilities
- Long term development of large, complex, and distributed enterprise organizations
- Development of long term Cloud Strategy for customers
- Identify & develop specific opportunities and supporting business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Identifying and managing a portfolio of 3-5 strategic accounts, including sales pipeline management and engagement ownership
- Planning and implementation of a portfolio of projects, including budget & deliverable
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives (including CxOs), developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Orchestration of product, technology and services partners
- Coaching Customer and Partner teams to be self-sufficient.
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Bangkok, 10, THA
- Experience with contract and statement of work development.
- Enterprise IT management frameworks (e.g. COBIT, ITIL).
- Designing, building, and operating global IT processes and infrastructures.
- Experience with Core FSI Systems (core banking, Analytics, payments), Architectures, Security, Data Management, especially with Thailand context
- Familiarity with general industry compliance and security standards
- Established network of senior leadership in the Thailand FSI sector
