Regional IT and Applications Support Officer

4 months ago


กรงเทพมหานคร, Thailand April Asia Pacific Full time

For over 30 years, APRIL International has specialized in providing international health insurance solutions. We are dedicated to designing, distributing, and managing insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we prioritize the well-being of our members and ensure they have access to the best care available.

To support the company's growth and the expansion of our services, we are currently seeking a **Regional IT and Applications Support Officer**

You will help ensuring the availability and uptime of the office infrastructure and end-user devices.

**IT Support Responsibilities**:

- End-user technical support, troubleshooting and equipment set up.
- Ensure smooth end-user IT onboarding and offboarding experience.
- Document technical procedures for IT processes.
- Maintain up-to-date inventory of IT systems, licenses, and equipment.
- Follow up with suppliers on warranty, maintenance, and equipment repairs.
- Work with suppliers or, with the team on projects related to office facilities, networks, and infrastructure.

**Applications Support Responsibilities**:

- Execute scripts for quick fixes and ad hoc tasks.
- Maintain and contribute to the enrichment of Technical Support Knowledge base.

**Requirements**:

- Degree in Computing/Computer Science or related disciplines.
- Good understanding of network topologies and technologies
- Familiarity with scripting and programming (e.g. PowerShell, VBA, Python) and Microsoft SQL queries is an advantage.
- Tech Savvy and up to date on the current trends.
- With a growth and learning mindset, eager to learn and to be trained.
- A good team player with excellent interpersonal skills.
- Well-versed in English and ability to communicate in French and/or Chinese is a big plus.

By joining APRIL International, a friendly, supportive, and "work hard, play hard" IT Team will welcome you. This is an opportunity to elevate your experience and take it to the next level. You will be part of a talented and energetic Sales team and, have ample opportunities to grow and expand your skills and resume. Additionally, you will broaden your horizons within April Asia and forge lasting friendships with distribution partners.



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