Customer Service and Verification Associate

6 months ago

กรงเทพมหานคร, Thailand Coins.ph Full time

**_Join the Pioneer Crypto Brand in the Philippines_**

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

**Join the leading Crypto Brand in the Philippines**

**Who we are**

We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.

**What you'll do**:

- Manage daily customer due diligence requests and requirements
- Provide quality checking and verification of customer information in line with company policies and procedures
- Evaluate risk level of customers upon onboarding
- Identify bottlenecks that affect the performance of the KYC team and the KYC customer experience
- Plan and implement strategies to provide excellent customer experience while maintaining risk controls
- Coordinate with other teams to cascade customer issues and ensuring these are properly and effectively resolved in a timely manner
- Perform other related duties and tasks as may be required from time to time

**What we expect from you**:

- Passionate about building lasting customer relationships and prioritizes taking care of customers
- Graduate of Business Management, Finance or equivalent
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and advanced knowledge in Google Suite programs
- Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and upholds customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution is at the core of our culture

**_ Join the Coins Team Now_**

**Meaningful Collaborations**:
**Scalable Growth -** Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

**A Space For Bright Ideas -** Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

  • Customer Service Associate

    6 months ago

    กรุงเทพมหานคร, Thailand Coins.ph Full time

    **Coins.co.th** is a prominent cryptocurrency exchange platform based in Thailand. Launched in 2014, the company has established itself as a significant player in the Thai digital currency market, offering a wide range of services for buying, selling, and managing cryptocurrencies.Coins.co.th is well-positioned in the Thai cryptocurrency market due to its...

  • Customer Service

    2 months ago

    คลองเตย, กรุงเทพมหานคร, Thailand GOOD FREIGHT AND TRANSPORTS CO.,LTD. Full time

    **customer service ทำงานที่กรุงเทพฯ ตึกการท่าเรือ คลองเตย**: **รายละเอียดงาน**: รายละเอียดงาน - ติดต่อประสานงานกับลูกค้า และเอเย่นต่างประเทศ -...

  • Customer Service

    6 months ago

    ห้วยขวาง, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client's business is chemical and main plastic. **Responsibilities** - Supporting sales activities for the responsibility of Syteline, CRM, Power BI (or any company's software) operation. - Setting up customer & item codes. - Reviewing sales orders and input data to the system. - Providing “Order Verification” to the plant and customer. - Issuing...

  • Customer Identity

    2 months ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Make the identity verification process across AIS and strategic partners simple, quick, and fraud-free Job Description - Define the structure, responsibilities, and processes for...

  • Csr: Customer Service Representative

    4 months ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Ats V&v

    6 months ago

    กรุงเทพมหานคร, Thailand ALSTOM Full time

    Req ID: 447731 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Gbs Sr Customer Service Rep

    1 month ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Senior Associate Service Delivery Manager

    7 months ago

    กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Customer Service

    5 days ago

    กรุงเทพมหานคร, Thailand Kohler Full time

    **BASIC FUNCTIONS** Under the supervision of the Supervisor - Customer Service, Asia Pacific, responsible for quotation/order processing and daily communication with internal departments and external customers. **SPECIFIC RESPONSIBILITIES** 70% Workload - Stakeholder for Asia Consolidation Hub (Shanghai WGQ) including daily operation, process enhancement,...

  • Customer Service Associate

    2 months ago

    กรุงเทพมหานคร, Thailand Hermès Paris Full time

    Customer Service AssociateAt a glance Job Category - Digital - E-commerce, Traffic Acquisition - Start date - 02/01/2024 - Years of Experience - Minimum 3 years - Contract Type - Unlimited contract - Job Schedule - Full time - Locations - Bangkok - Park Ventures Ecoplex - Legal Employer - SAINT HONORE (BANGKOK) CO., LTD - Posting Date - 02/05/2024, 04:12...

  • Associate of Project

    6 months ago

    สาทร, กรุงเทพมหานคร, Thailand บริษัท คันทรี่ กรุ๊ป ดีเวลลอปเมนท์ จำกัด (มหาชน) Full time

    Associate of Project - Home Care (Customer Service) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตสาทร) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center...

  • Associate Customer

    6 months ago

    พญาไท, กรุงเทพมหานคร, Thailand Haupcar Full time

    Associate Customer Experiences(สื่อสารภาษาจีน) Work Hybrid รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพญาไท) สาขาอาชีพหลัก :...

  • Digital Customer Experience Testing Officer

    8 months ago

    กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer. Develop a comprehensive customer experience test strategy - Define tools and resources, and design test scenarios. Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement. Prioritize...

  • Sr Associate Customer Success Manager

    2 months ago

    กรุงเทพมหานคร, Thailand SAS Full time

    : **Sr Associate Customer Success Manager - Bangkok, Thailand** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're...

  • Senior Associate Service Delivery Manager

    7 months ago

    กรุงเทพมหานคร, Thailand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Customer Service-bangkok Thailand

    3 months ago

    กรุงเทพมหานคร, Thailand Elite Advance Service Sdn Bhd Full time

    Office location: Singha Complex Building (MRT Petchaburi) 8 hours,5 days/week Able to work shifts 24/7 **ERX, a leading Fintech company, is hiring!!!** **ERX บริษัทชั้นนำในด้านฟินเทค กำลังเปิดรับสมัครงาน!!!** **Customer Service Agent |...

  • Customer Service Associate

    2 weeks ago

    กรุงเทพมหานคร, Thailand Hermes Thailand Full time

    Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions. Facilitating a seamless flow by acting as a liaison between clients and internal teams. Proactively gather client feedback, analyze trends, and identify where to improve our service. Collaborating cross-function with other departments, such as Stores...

  • Corporate Customer Officer

    6 months ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    First Contact and Support for Service Operation. **E2E Registration (Online and Batch)**: Check document, verify information before registration and follow document for tracking & archiving. Co-ordinate with related function for implementation and delivery (SIM, Number, Device). Responsible to support customer requesting and problem handling to be...

  • Sales Associate

    6 months ago

    กรุงเทพมหานคร, Thailand Union Space Thailand Full time

    **Sales Associate - Sales Department** --------------------------- - **ความรับผิดชอบ / Responsibilities**: - Engage with customers to understand their needs and sales our service services. - Process sales transactions accurately and efficiently. - Maintain product knowledge and stay updated on new products and promotions. - Handle...

  • Sales Associate

    6 months ago

    กรุงเทพมหานคร, Thailand Van Cleef & Arpels Full time

    Reference Code: 99853**Sales Associate**: - Bangkok, 10, TH- Permanent**Who are we?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van...