Customer Service Associate

2 weeks ago


กรงเทพมหานคร, Thailand Hermès Paris Full time

Customer Service AssociateAt a glance

Job Category
- Digital - E-commerce, Traffic Acquisition
- Start date
- 02/01/2024
- Years of Experience
- Minimum 3 years
- Contract Type
- Unlimited contract
- Job Schedule
- Full time
- Locations
- Bangkok - Park Ventures Ecoplex
- Legal Employer
- SAINT HONORE (BANGKOK) CO., LTD
- Posting Date
- 02/05/2024, 04:12 AM
- Details of the job

**Key Responsibilities**:

- Front Office - Customer Service_
- Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
- Facilitating a seamless flow by acting as a liaison between clients and internal teams.
- Proactively gather client feedback, analyze trends, and identify where to improve our service.
- Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
- Back office - Ecommerce Orders Management_
- Oversee the order management function and order validation process.
- Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
- Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
- Efficiently manage and track orders, to ensure smooth processing and timely delivery.
- Regularly connect with external couriers for shipment management.
- Reporting_
- Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
- Analyze and report on the performance of each communication channel.

**Qualification and Requirements**:

- At least 3 years of experience with proven skills in a customer services area or related field.
- Fluent in both spoken and written English and Thai.
- Service-minded and detail-oriented.
- Problem-solving skills.
- Effectively manage stress and skillfully navigate complex situations.
- Exhibits emotional resilience.
- Strong passion for our House.
- Experience in back-office management (Ecommerce Systems) will be an advantage.
- Experience in the luxury retail industry will be an advantage.
- Good Team player.


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