Customer Service

3 weeks ago

หวยขวาง กรงเทพมหานคร, Thailand PRTR Full time

Our client's business is chemical and main plastic.

**Responsibilities**
- Supporting sales activities for the responsibility of Syteline, CRM, Power BI (or any company's software) operation.
- Setting up customer & item codes.
- Reviewing sales orders and input data to the system.
- Providing “Order Verification” to the plant and customer.
- Issuing “Proforma Invoice” for the shipments from overseas and for pre-payment customers.
- Preparing data for accounts receivable and following up with clients.
- Controlling orders release and update orders backlog.
- Responding to general customer questions.
- Receiving and processing orders from customers.
- Receiving and processing order changes from customers or the manufacturing.
- Being proficient with Syteline order entry and customer service modules.
- Acting as a conduit between customers and the plants to meet the needs of both.
- Meeting agreed-upon deadlines with both internal and external customers.
- Effectively documenting all work/files that need to be accessible to teammates and other groups at the company (like finance or engineering).
- Working with other internal company teams as applicable and assisting where necessary to find solutions to issues that arise.
- Handling domestic and export shipments.
- Getting freight quotations from freight forwarders.
- Coordinating for shipment schedule booking (for export) and shipment pick up (for domestic).
- Providing shipping documents to the forwarder for export shipments.
- Dispatching shipping documents to customers.
- Supporting the sales team regarding communication with the customers and able to provide general information about the company's business and products.
- Handling other activities as directed by the Sales manager and Office Manager.

**Qualifications**
- 28 - 35 years old.
- Bachelor’s degree.
- Have experience in CS import/export at least 3 years.
- Good command of English.
- Service mind skill.

**Benefits**
- Bonus
- AIA Health Insurance.
- Annual Check-up (after passing 1 year).
- Provident Fund 4% (after passing 1 year).
- Award after working 5, 10, 15 years.

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