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Team Manager, Customer Service

1 month ago

กรงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

สมัครโปรดคลิกที่ปุ่ม "Apply"

**Job Description**:
**Job Description**:

- Team manager usually has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines.
- Team Manager working in call centers also have the role of training their team members and reviewing their performances from time to time.
- When new call center agents are to be recruited, the team manager would be on hand to assist in the testing and interview process.
- Whenever there is a complex issue that the call center agents cannot resolve on their own, they would forward it to the team leader who would either resolve it or liaise with other departments to resolve the issue appropriately.
- Manage overall Call Center Performance to achieve KPIs
- Analyze team performance, set up solutions to help maintain/improve team performance
- Analyze and improve operational processes
- Coordinate with concerned parties to help define effective working process, training needs and communicate to staff in a qualitative and effective way
- Give a positive, effective feedback, coaching and consultation to team members to help improve team performance.
- Report management team of any incidents that impact to Call Center performance. Analyze root cause and initiate a solution and preventive action and solution
- Motivate team members for effective performance
- Continuously acquire, develop self and team skills, knowledge related to work.

**Qualifications**:

- Bachelor's degree or higher in any field
- Strong communication and problem-solving skills
- minimum TOEIC Score 550+
- Be able to work as shift.

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.