Team Manager, Customer Service

2 weeks ago


กรงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

สมัครโปรดคลิกที่ปุ่ม "Apply"

**Job Description**:
**Job Description**:

- Team manager usually has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines.
- Team Manager working in call centers also have the role of training their team members and reviewing their performances from time to time.
- When new call center agents are to be recruited, the team manager would be on hand to assist in the testing and interview process.
- Whenever there is a complex issue that the call center agents cannot resolve on their own, they would forward it to the team leader who would either resolve it or liaise with other departments to resolve the issue appropriately.
- Manage overall Call Center Performance to achieve KPIs
- Analyze team performance, set up solutions to help maintain/improve team performance
- Analyze and improve operational processes
- Coordinate with concerned parties to help define effective working process, training needs and communicate to staff in a qualitative and effective way
- Give a positive, effective feedback, coaching and consultation to team members to help improve team performance.
- Report management team of any incidents that impact to Call Center performance. Analyze root cause and initiate a solution and preventive action and solution
- Motivate team members for effective performance
- Continuously acquire, develop self and team skills, knowledge related to work.

**Qualifications**:

- Bachelor's degree or higher in any field
- Strong communication and problem-solving skills
- minimum TOEIC Score 550+
- Be able to work as shift.

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.



  • กรุงเทพมหานคร, Thailand SK Service Full time

    **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** ตามระบบบริษัท **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 สมัครงาน - เก็บงาน - พิมพ์ -...


  • วัฒนา, กรุงเทพมหานคร, Thailand Ayasan Service Co., Ltd. Full time

    บริการลูกค้า Provide the best service to customer. บริการหลังการขายและติดตามผล After Sale Service / Follow Up the result. นัดสัมภาษณ์งานกับผู้สมัคร Arrange an...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations LevelExperienced (Team Lead) LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Source of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...


  • กรุงเทพมหานคร, Thailand Thermo Fisher Scientific Full time

    **Responsibilities**: - Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration. - Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular...


  • กรุงเทพมหานคร, Thailand OOCA Full time

    We are looking for a customer service manager who will not only act as a liaison to provide product/services information and resolve any emerging problems that our customer accounts might face, but also a leader who will improve customer service practice and lead a team of customer service agents to provide service up to the standard. - Build sustainable...


  • กรุงเทพมหานคร, Thailand Reckitt Full time

    Want to give your customers a reason to be happy? As Customer Service Manager with Reckitt, you’ll have the freedom to find new ways for you and your team to delight them.**Customer Service Manager** **Bangkok, Bangkok** **Competitive Salary & excellent benefits package** **Key Responsibilities** - Overseeing the customer services teams - Training and...


  • กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Single point of contact (SPOC) on Operations matters. Oversee day-to-day fault management for Critical or Escalated incident. Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer. Overseeing the entire planned maintenance cycle for customer s critical services. Provide...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand บริษัท ซิลค์สแปน จำกัด Full time

    Customer Service Manager (ทำงานงานเสาร์เว้นเสาร์) **จังหวัด** กรุงเทพมหานคร (เขตคลองเตย) **อัตราค่าจ้าง** 35,000 - 55,000 บาท **รูปแบบงาน** งานประจำ (Full Time) **อัตรา**...


  • กรุงเทพมหานคร, Thailand Allianz Partners Full time

    **Role Purpose**: As the Customer Service Manager within our Contact Centre Operations Team, you will be responsible for maintaining relationships with customers, internal stakeholders and external stakeholders and ensuring high standards of customer service is provided. **Key responsibilities include**: - Achieve the key performance indicators targets...


  • หลักสี่, กรุงเทพมหานคร, Thailand CloudCommerce Full time

    **What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...


  • วัฒนา, กรุงเทพมหานคร, Thailand Silkspan Co.,Ltd Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**เงินเดือน(บาท)...


  • กรุงเทพมหานคร, Thailand CDS Full time

    **Job Purposes**: Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively **Key Roles and Responsibilities**: - Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure...


  • กรุงเทพมหานคร, Thailand Central Pattana Plc. Full time

    Job Purposes- Control operations of providing service and help, including building relationship with customers in branch and managing customer service areas, to satisfy customers effectively- Key Roles and Responsibilities- Control and examine service and standards of customer service staffs, including dressing and working processes, to ensure effective...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand Carsome Thailand Full time

    **What Will You Do** **Job Descriptions**: - Make sure the Customer Service Executive (Tele-Sales) is able to handle fresh leads. - Monitor pending leads, CS achievement target, CS calls amount and monitor random calls for quality assurance. - Ensure that each CS follows the total fresh leads that need to be called on a daily basis. - Coaching, inspiring...


  • กรุงเทพมหานคร, Thailand Thermo Fisher Full time

    Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to Thermo Fisher. Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer,...


  • สวนหลวง, กรุงเทพมหานคร, Thailand Siam Makro Pcl. Full time

    3-4 years experiences in customer service. Able to analysis and come up with strategies. Positive Attitude,Good with people,self-motivated. He/she will responsible for monitoring existing customer portfolio, work with Key Account, store operation, and commercial to ensure sale/ profit target is achieved. He/she will responsible for customer baskets analysis...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high-quality products and customer-driven services. The Role Reports to Sales Area Operations Manager-Asia Key Performance Areas- Take full...