Customer Service
5 months ago
Customer Service
รับสมัครด่วน
สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(ทุกเขต)
สามารถเดินทางไปปฏิบัติงานต่างจังหวัดได้ : ตามโอกาสและความเหมาะสม
สาขาอาชีพหลัก : การตลาด/PR สาขาอาชีพรอง : สื่อสารการตลาด
รูปแบบงาน : งานประจำ
ระดับตำแหน่งงาน : เจ้าหน้าที่
จำนวนที่รับ : 2 ตำแหน่ง
เงินเดือน(บาท) : 35,000 - 45,000
วันทำงาน : จันทร์-ศุกร์
วันหยุด : วันเสาร์, วันอาทิตย์
เวลาทำงาน : 08:30 - 18:00
เวลาทำงานอื่นๆ : ไม่ระบุ
หน้าที่ความรับผิดชอบ
- Process orders, returns, and exchanges accurately and efficiently, maintaining a high level of attention to detail to ensure customer satisfaction.
- Assist customers with product troubleshooting, technical support, and warranty claims, collaborating with relevant departments to ensure timely resolution.
- Coordinate with the sales team to provide support during the pre-sales and post-sales processes, including order tracking, delivery scheduling, and follow-up communication.
- Maintain accurate customer records and documentation, including order histories, service requests, and communication logs, using company system.
- Proactively identify opportunities to enhance the customer experience, gather feedback, and suggest improvements to product offerings or service procedures.
- Stay updated on industry trends, product developments, and competitive landscape to effectively communicate with customers and provide informed assistance.
- Collaborate with cross-functional teams, including sales, marketing, and technical support, to achieve company goals and objectives related to customer satisfaction and retention.
คุณสมบัติ
- เพศ : ไม่ระบุ
- อายุ(ปี) : 25 - 35
- ระดับการศึกษา : ปริญญาตรี ขึ้นไป
- ประสบการณ์(ปี) : 2 - 5
คุณสมบัติด้านความรู้และความสามารถ
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- 2 -5 years of work experience in customer service roles, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and ability to handle challenging situations with empathy and diplomacy.
- Proficiency in MS Office suite
- Ability to work independently as well as part of a team in a fast-paced environment.
- Business level of English with TOEIC 650
สวัสดิการ
- ทำงานสัปดาห์ละ 5 วัน
- ค่าใช้จ่ายในการเดินทาง
- ประกันสังคม
- ตามข้อตกลงของบริษัท
สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ
- ชื่อผู้ติดต่อ : คุณสมฤดี ชัยวงศ์
- เบอร์ผู้ติดต่อ : 0-2719-6644 ต่อ 527
ข้อมูลการติดต่อบริษัท
- 924 ถนนพระรามที่ 9 แขวงบางกะปิ เขตห้วยขวาง จังหวัดกรุงเทพมหานคร 10310 ประเทศไทย
การเดินทาง
137 168
ทองหล่อ เอกมัย
พระราม 9
รามคำแหง
ไม่มี
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