Performance Management
1 week ago
Department Operations
- LevelExperienced (Individual Contributor)
- LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Develop monitoring dashboard and management level KPI
- Identify key metrics to monitor the Sorting Center and Network performance
- Drive multiple strategic improvement initiatives including developing hypotheses, aligning stakeholders, generating insights, and determining action plans, ensuring ground-level feasibility and scalability
- Identify potential improvement opportunities
- Actively monitor initiative progress for impact analysis
- Collaborate with multiple stakeholders ranging from management to ground level across local and regional offices
- Ensure effective communication and coordination across teams to drive cross-functional initiatives
**Requirements**:
- Bachelor’s degree or higher from an accredited university
- 3 or more years of experience in consulting, logistics, operations or analytical roles \
- Comfortable with both big-picture and small-details
- Strong analytical skills to conduct data-driven decisions and develop strong business acumen for improvement initiatives
- SQL and coding experience is a plus
- Hands-on implementation experience to translate operations into data metrics \
- Be creative in problem-solving
- Excellent communication skills as this role will require collaboration and alignment with multiple teams
- Self-driven and good leadership skills to facilitate cross-functional interactions
- Can-do and open mindset Procient in Excel and PowerPoint
- Execellent written and verbal English communication abilities
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