Payment (Inbound)
4 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Prepare, review and verify payment to sellers and buyers
- Answer questions, resolve issues, and track down discrepancies regarding payment to sellers
- Prepare and perform analysis report upon request
- Reconciles transactions by comparing and correcting data of financial transactions
- Verifying payment and documenting process to ensure the payment amount is accurate.
- Work closely with the Customer Service team and other teams to solves customer issues
- Perform UAT testing related to payment and able to give the suggestion
- Participate in any payment project to find payment solution and suggestion to other teams
- Support and finding evidence for Credit card chargeback cases and build a good relationship with acquirer banks
**Requirements**:
- Bachelor’s Degree in Accounting, Finance, Economics and Business Administration
- 0 - 3 years experience
- Basic-Good in English communication
- Good in MS office program.
- Hard-working, energetic personality with Can-Do attitude
- Logical thinking and willing to learn
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