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Customer Service Executive
1 month ago
Manage overall order-to-delivery process including order management, delivery planning and arranging, customer
billing, customer returns, and customer complaint management. Act as a primary liaison for inquiries related to
orders and deliveries for chemical, equipment & Spare parts. Including supporting role to other non-supply chain
routine tasks, such as GPO function PR/PO conversation, and project/EQ & Spare pare on purchase order and contractors at all levels”.
- Bachelor’s degree in Business Administrative or related field
- At least 3 years experiences in customer service field, chemical industry is preferred
- Knowledge in trade privileges e.g. BOI, free-zone, etc, is a plus
- Knowledge of Office software and SAP SD module, specifically in order to delivery process
- Good command of spoken and written communication skills in Thai, English and Chinese-Mandarin
- Customer orientation with good service-minded attitude, ability to remain professional and courteous with customers at all times
- Ability to coordinate across functions and locations to ensure successful outcomes
- Self-motivated with high sense of urgency, resourcefulness and adaptability
- Effective time management skills including sequencing of own works with effective resource management
.