Assistant Vice President

2 weeks ago

กรงเทพมหานคร, Thailand Qoala Full time

Fairdee Insurtech Co., Ltd. (part of the Qoala Group)

Have you ever aspired to build your own tech startup? Or join an early-stage startup in a leadership role to shape the company’s culture and future, and eventually impact the lives of millions of consumers?

If yes, join us at FairDee (Fairdee.co.th). FairDee is the Thailand brand of the Qoala Group. Qoala is the fastest growing venture-backed regional insurance technology (insurtech) startup with operations in Thailand, Indonesia, Malaysia, and Vietnam and an engineering hub in India. We are South East Asia’s largest omnichannel insurtech with a mission to provide millions of underinsured people across South East Asia with access to affordable and personalized insurance protection.

In Thailand, we do so by empowering small independent insurance agents with a digital insurance platform to serve their customers, and by collaborating with our partner insurers to create innovative and targeted insurance products for consumers. We have raised over USD 85 million and are backed by Tier 1 VC investors like Eurazeo, Sequoia Capital, Flourish Ventures, MDI Ventures, have a strong engineering culture and a leadership team who have had previous success in high growth companies like Traveloka, Practo and OVO, and corporates like BCG, Bain and Citibank.

**Assistant Vice President / Vice President - Operations**

Job Highlights
- Lead and grow the local Operations team (currently 80+) to serve existing and new businesses
- Ensure smooth operation for business continuity, both in the scenario of business-as-usual, and exceptional growth phase
- Work closely with international management team
- Identify improvement opportunities through data-driven analysis
- Recommend and implement process improvement
- Liaise with product team and developers across Indonesia and India to implement platform improvement

**Responsibilities**:

- Manage and oversee the performance of Thailand Operations team whose key focus includes Service Level Agreements (SLA), sales conversion rate, agent retention and agent satisfaction
- Deliver operational excellence and continuous improvement of operation processes and customer experience
- Design and implement operation processes to cater for growth of new businesses
- Drive related platform improvements through well thought-through business requirements and liaise with internal Product and Technology teams
- Prepare monthly performance report with data-driven insights and solutions for international management team
- Resolution of day-to-day operational issues including coordination with external parties and timely communication of platform-related problems
- Build and maintain relationship with operational touchpoints of insurers
- Nurture and develop capabilities of managers under own’s line of command

**Requirements**:

- Thai Nationality only, Male/Female, Age 30-40 years old
- At least 5 years of experience in Operations management.
Preferably Start-up, Consulting, InsurTech, Insurance/broker business.
- Experience in process transformation an advantage
- High proficiency level of communication in both Thai and English required
- Strong leadership and managerial attributes.
- Strong analytical and problem-solving skills
- Good interpersonal skills and ability to fit into both local and international working environments
- High drive for achievement backed by track record of personal success

**Benefits**
- Group health insurance (IPD and OPD)
- Dental annual coverage
- Annual leave
- Public holiday (Follow Bank of Thailand)
- Hybrid working (3 days onsite)

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