Occ Operational Excellence Manager
5 months ago
**About Unilode**
**Position Overview**
**General Responsibilities**
- Support, prioritize, coordinate and lead/facilitate teams to implement operational improvements initiative to ensure the required deliverables are achieved in timely basis.
- Assist in the definition of Lean strategy at Unilode Operations Control Centre (OCC) in collaboration with the Vice President Operations Control Centre (OCC), and Head of Global Operational Excellence and SMEs, with the ultimate goals of transformation, standardization, increased profitability for existing and new on-off boarding customers.
- Enable decision to ensure that efforts, CAPEX and OPEX investment all contribute to an increase in overall company EBITDA figures.
- Synergize closely with the other business domain, such as but not limited to Business development, Maintenance and Repair Department, Finance Department, to understand customer requirements and demands, ensuring that the team supports these elements and contribute to higher levels of customer satisfaction.
- Work closely with the Information Technology team to develop as well as strengthening Unilode’s ULD Management System (UMS), Digital Product rollout and general IT transformation efforts.
- Champion the Operational Excellence communications initiative for the Operations Control Centre (OCC), to strengthen employee engagement in a time of rapid, transformative change. Additional duties as assigned.
**Qualifications**
- Good understanding of the Unilode OCC operations and processes.
- Previous experience in Project Management, Lean, Six Sigma would be beneficial to the role.
- Experience in aviation and cargo industry.
- Excellent verbal and written communication skills in English.
- Strong analytical skills and data driven work approach.
- Proficient use of MS-Office (Word, PowerPoint and Excel).
- Ability to work on a flexible schedule.
- Passion for Customer Service and problem solving.
- Standardized Work, Problem Solving, projects improvement.
- Positive, can do attitude.
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