Apac IT Infrastructure
2 months ago
**Job Description**:
COMPANY PROFILE:
WHO WE ARE LOOKING FOR:
This is a business-critical role, Responsible for the operation, definition, and execution of the region’s IT Infrastructure strategy. Leading a motivated, fit for purpose and dedicated team to enable IT to be a cost-effective and trusted partner to the local and regional needs of the business functions. Working closely with group IT to ensure any group standards are adhered to.
YOUR KEY RESPONSIBILITIES:
- Oversight and supervision of IT operations for the region.
- Development, coaching and leadership of the culturally diverse regional IT team, ensuring a cost-effective service.
- Definition and delivery of effective IT strategy for the region, including any group delivered strategic objectives, covering:
- Line of Business Systems
- IT Infrastructure
- Service Delivery
- Responsibility for the regional IT budgets of the local teams and enterprise agreements with suppliers.
- Senior stakeholder engagement, primarily with the Executive Team, but also with the local commercial and global teams where appropriate.
- Creation of standard operating procedures, aligned with best practice - ensuring any appropriate controls are adhered to.
- Ensuring the security and integrity of the regions IT systems, adhering to specific controls where appropriate. e.g., PCI, GDPR, POPI Data Protection.
- Effective vendor management, ability to negotiate and bring the best fit of quality and price to the organization.
- Define and manage SLAs with service partner and proactive review.
- Manage Escalations
- Preparation of RFQ and vendor alignment for technical scope of infrastructure related projects and contracts.
- Development, mentoring and Retention of staff.
- Responsible for transition and transformation of managed services.
- Inventory & life cycle management.
- Gathering Business requirements and adjusting people, processes and tool needs accordingly.
- Coordinate with Vendors for prioritizing bug and hardware fixes in a timely manner.
- Assist in patch/release management.
- DR, BC Planning, and testing.
- Collaborate and align with Cyber-defense teams to ensure compliance levels are maintained.
YOUR KEY COMPETENCES AND QUALIFICATIONS:
- 10 Years IT experience, 8+ Years in IT Infrastructure & Operations role. (Multinational company experience a plus)
- 4+ Year(s) demonstrated history of disciplined financial management, vendor management and contract negotiation.
- Safe Certified, ITIL V3 certified (required)
- VMware certification/MCSE (Desirable)
- Good understanding of all Microsoft Server Operating systems, EMC Storage, EMC. Backup Infrastructure technology (AVAMAR, Arc Serve, ComVault etc.), RAID Configurations, LAN & WAN, Telephony.
- Palo Alto, Checkpoint, FortiGate knowledge.
**Essential experience **and skills**
- In depth technical knowledge of IT infrastructure, systems and processes (IT and Business)
- In-depth Knowledge of hardware architectures and troubleshooting experience.
- Experience with system management tools and client/server environments.
- Windows Active Directory/GPO experience.
- Virtualization Technologies like VMware, VDI Technologies.
- Azure and other cloud architecture knowledge.
**Job Requirements**:
WHO WE ARE LOOKING FOR:
This is a business-critical role, Responsible for the operation, definition, and execution of the region’s IT Infrastructure strategy. Leading a motivated, fit for purpose and dedicated team to enable IT to be a cost-effective and trusted partner to the local and regional needs of the business functions. Working closely with group IT to ensure any group standards are adhered to.
YOUR KEY RESPONSIBILITIES:
- Oversight and supervision of IT operations for the region.
- Development, coaching and leadership of the culturally diverse regional IT team, ensuring a cost-effective service.
- Definition and delivery of effective IT strategy for the region, including any group delivered strategic objectives, covering:
- Line of Business Systems
- IT Infrastructure
- Service Delivery
- Responsibility for the regional IT budgets of the local teams and enterprise agreements with suppliers.
- Senior stakeholder engagement, primarily with the Executive Team, but also with the local commercial and global teams where appropriate.
- Creation of standard operating procedures, aligned with best practice - ensuring any appropriate controls are adhered to.
- Ensuring the security and integrity of the regions IT systems, adhering to specific controls where appropriate. e.g., PCI, GDPR, POPI Data Protection.
- Effective vendor management, ability to negotiate and bring the best fit of quality and price to the organization.
- Define and manage SLAs with service partner and proactive review.
- Manage Escalations
- Preparation of RFQ and vendor alignment for technical scope of infrastructure related projects and contracts.
- Development, mentoring and Retention of staff.
- Responsible for transition and transformation o
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