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Senior Manager, Infrastructure Services

4 weeks ago

กรงเทพมหานคร, Thailand Carrier Full time

**Country**:
Thailand
**Location**:
Carrier (Thailand) Limited, 1858/63-74 Interlink Tower, Debaratna Road, Bangna Tai, Bangna Bangkok 10260, Thailand
The Regional Service Delivery and Factory Operations Leader for Carrier APAC will be a regional leader for the Service Delivery organization responsible for supporting and enhancing end user support across all business sites units across APAC. This role will also have responsibility for shop floor support for the factories within APAC ensuring appropriate incident and request management and technology utilization across the factories. The role will consistently interface with the teams in the Americas and EMEA to assess consistency across the globe. This role reports to the Global Service Delivery and Factory Operations Leader and will have a number of direct reports.

The role could be based in other locations within APAC region.

**Key Responsibilities**:
As a Associate Director, Infrastructure Services, you’ll be responsible for:

- Lead a team of digital professionals operating geographically spread across the regions to ensure an appropriate connection to the business users to promote effective understanding of the business needs.
- Define the requirements to promote an effective user experience from a digital infrastructure perspective for specific roles across PC needs, support model, and mobile requirements
- Key deliverables will include defining personas for the various roles within the regional businesses and outlining the support solutions to meet the end user needs. Specifically the role will require evaluating support solutions to meet a defined goal based on customer requirements.
- An active participant in Carrier wide projects to ensure a world-class performance and compliant end-user computing platform
- Running projects to deploy new features to desktops and enhance support models to promote a positive end user experience
- Provide recommendations on sizing of equipment and other technology usage based on business needs and current usage. Manage projects associated with required upgrades based on analysis.
- Work in conjunction with the Workplace Services team to assess the feasibility and cost of specific solutions to meet the end user needs.
- Ensure factory shop floor support team are following established ITIL procedures for incident, request, change, and problem management.
- Track the obsolescence of technology specific to factories and communicate the appropriate risks and opportunities to factory lea
- Validate the support model based on different personas and locations to ensure appropriate support is available, when needed
- Understand the budget impact of support model changes and make decisions based on appropriate business value
- Engage additional vendors as needed to ensure appropriate support is provided for all business infrastructure needs
- Serve as an escalation point for end user needs and urgent items
- Solid problem solving and analytical skills
- Strong team leadership skills
- Solid digital infrastructure fundamentals
- Strong end user support background
- Strong project management skills
- Background/experience in deploying technical solutions
- Excellent communication (written and Verbal) skills and strong interpersonal skills,
- A strong understanding of Microsoft technologies, including Windows, Active Directory, Office365, and LDAP
- A good understanding of security technologies.
- Champion the enterprise initiatives and business change
- Coordinate numerous activities simultaneously.
- Travel up to 25%

**Requirements**:
We are looking for people who are results-oriented individual with the ability to handle multiple tasks simultaneously. Business knowledge in the area of end user computing is essential for this position. Excellent professional skills required including oral presentation and technical and business writing are essential. If this is you, get in touch.

As a minimum you must have:

- 10 to 15 years of demonstrated success in various digital roles
- Strong team leadership
- Solid problem solving and analytical skills
- Solid digital infrastructure fundamentals
- Strong project management skills
- ACE/Six Sigma trained/certified
- Strong attention to detail
- Proactive and high energy
- Demonstrated ability to excel in a global matrix organization
- Strong interpersonal written/verbal communication skills
- Ability to manage and prioritize multiple tasks
- Fluent in English and local country language

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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