Advisor I, Customer Service

5 months ago

กรงเทพมหานคร, Thailand Webhelp Full time

**Customer Service/Support**

**Location**
- Bangkok, Thailand***

Job Title:
Advisor I, Customer Service (Technology 2)

**Job Description**:
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
** Essential Functions/Core Responsibilities**:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws

**Career Framework Role**:

- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

**Supplemental Geographical Information**:

- RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:
English, Thai

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Advisor I, Customer Service

    5 months ago

    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service - Thailand (Local) **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Advisor I, Customer Service- Thailand

    5 months ago

    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service - Thailand (Bi - Lingual) **Job Description**: The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for...

  • Customer Service Advisor

    5 months ago

    กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full time

    The Customer Service Advisor interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services. **Essential Functions/Core Responsibilities**: - Ensure service delivered to our...

  • Customer Service

    2 months ago

    สาทร, กรุงเทพมหานคร, Thailand PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd. Full time

    รายละเอียดงาน **รูปแบบงาน **:สัญญาจ้าง**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตสาทร)**เงินเดือน(บาท) **:17,000**วันหยุด...

  • Customer Service

    2 months ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd. Full time

    รายละเอียดงาน **รูปแบบงาน **:สัญญาจ้าง**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตปทุมวัน)**เงินเดือน(บาท)...

  • Advisor Ii, Customer Service

    5 months ago

    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor II, Customer Service - Thailand (Japanese) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service...

  • Customer Technology Advisor

    5 months ago

    กรุงเทพมหานคร, Thailand Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job...

  • People Services Advisor

    5 months ago

    กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with...

  • Service Advisor

    2 months ago

    กรุงเทพมหานคร, Thailand บริษัท ไทยกรุ๊ป โฮลดิ้งส์ จำกัด (มหาชน) Full time

    Service Advisor ซ่อมบำรุง/บริการรถทดแทน (อาคเนย์แคปปิตอล ธุรกิจรถเช่า) **จังหวัด** กรุงเทพมหานคร (เขตบางรัก) **อัตราค่าจ้าง** ตามตกลง **รูปแบบงาน**...

  • Customer Service Representative

    6 months ago

    กรุงเทพมหานคร, Thailand Mindpec Solutions Full time

    Job Title: Customer Service - Travel Vacancies Based in : Bangkok Thailand Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support...

  • Senior Customer Advisory Architecture Advisor

    2 months ago

    กรุงเทพมหานคร, Thailand SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Investment Advisor

    5 months ago

    จตุจักร, กรุงเทพมหานคร, Thailand บริษัท ธนาคารทหารไทยธนชาต จำกัด (มหาชน) Full time

    การเงิน/การธนาคาร/หลักทรัพย์ เมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 2 ปี- กทม. (จตุจักร)- ปริญญาตรีหรือสูงกว่า-...

  • Correspondence Advisor

    5 months ago

    กรุงเทพมหานคร, Thailand Marriott Vacations Worldwide Full time

    CORE WORK ACTIVITIES - To assist Members/Owners /Membership Advisor with written correspondence to assure professionalism. - To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates in the center which will, in turn, support their efforts to provide excellent customer service to customers and...

  • Senior Customer Advisory Architecture Advisor

    1 month ago

    กรุงเทพมหานคร, Thailand SAP Thailand Ltd. Full time

    Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption & consumption, as well as footprint expansion. Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team. Drive business and IT architecture definitions to ensure...

  • Service Advisor

    5 months ago

    ตลิ่งชัน, กรุงเทพมหานคร, Thailand บริษัท ไททัน โนวา จำกัด Full time

    Service Advisor รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตตลิ่งชัน) สาขาอาชีพหลัก : ช่าง/ช่างเทคนิค/อิเลคโทรนิค สาขาอาชีพรอง :...

  • Csr: Customer Service Representative

    3 months ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Ocean Freight Supervisor I

    5 months ago

    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Technology Advisor

    5 months ago

    กรุงเทพมหานคร, Thailand Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job...

  • Customer Service Advisor Tracing

    5 months ago

    กรุงเทพมหานคร, Thailand DHL Full time

    **Overall Role Purpose**: - Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. **Responsibilities**: - Assist the Tracing Supervisor to carry out relevant CS staff...

  • Client Advisor

    2 days ago

    กรุงเทพมหานคร, Thailand Tiffany & Co. Full time

    **Position**: **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co....