Ms Operations Team Lead
5 months ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
The Managed Services (MS) Operations Team Lead is the entry level job within the MS Operations Management job family.
The MS Operations Team Lead is responsible for ensuring managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement.
Their primary objective is to ensure contracted Managed Services outcomes are delivered to the client.
They assist with the building and support of delivering managed services and work with regional and local teams to meet business objectives.
Radford reference:
**Working at NTT**
**Key Roles and Responsibilities**:
- Monitors the work queues and provide support to client where the ticket is highly technical or sophisticated in nature
- Works independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated incidents / requests in a timely manner within agreed SLA
- Provide support to all escalated incidents
- Share such knowledge, to resolve issues, document them and push the knowledge down to other engineers
- Act as emergency support contact as needed, for critical client and business impacting issues
- Ensures that the shift hand over process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
- Timely escalation of all tickets to management with ensuing updates, where applicable
- Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks
- Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
- Coach Service Desk, Operations Centre and L4 teams offering technical expertise and pushing work down to other engineering teams
- Performs quality audits, covering process, service experience, ticket updates etc as required
- Drive service delivery to clients from the Operations Centre and / or CoE
- Provide operational support and continuous service improvement post client handover from TS (or other) teams
- implement training and development initiatives for direct reports
- Engage with clients for technical operations as part of routine operations
- Constantly measure and analyse team’s delivery capabilities
**Knowledge, Skills and Attributes**:
- Demonstrated organisational and team leadership skills
- Excellent communication skills - both verbal and written
- Ability to collaborate with internal stakeholders and external clients
- Ability to understand budgets and cost management
- Effective time management and prioritisation of work
- Ability to delegate work across the team
- Excellent focus on client centricity
- Highly focused on business outcomes
- Ability to guide the team through transformational objectives set out by the business
- Ability to communicate and work across different cultures and social groups
- Ability to work well in a pressurised environment
- Ability to adapt to changing circumstances
**Academic Qualifications and Certifications**:
- Relevant degree
- ITIL certification
- Relevant technical certifications
**Required Experience**:
- Entry level experience in coaching and mentoring teams on a daily basis
- Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)
- Demonstrated experience in organisational change management (transformational experience)
- Entry level experience in management of people, process and technology
- Relevant experience in Data Centre or Collaboration or Microsoft 0365 stack
**What will make you a good fit for the role?**
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of *
-
Ms Operations Team Lead
2 months ago
กรุงเทพมหานคร, Thailand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Operations Team Lead
5 months ago
กรุงเทพมหานคร, Thailand Boston Consulting Group Full time**WHAT YOU'LL DO**: The role of the Operations Team Lead is to work with the SEA Operations Manager and SEA Operations Director to deliver high quality operations services. The key aspects of this role which is fast paced covers the following areas: - Oversee all aspects of operations for Bangkok Office - Ultimate responsibility of the Executive...
-
Telemarketing Team Lead
5 months ago
กรุงเทพมหานคร, Thailand growthfn Full timeAs a Telemarketing Team Lead, you will be responsible for managing and leading a team of telemarketers to achieve sales targets and deliver outstanding customer service. Your duties will include: - Supervising and motivating a team of telemarketers to achieve daily, weekly, and monthly sales targets. - Monitoring calls to ensure quality standards and...
-
Bangkok Operations Team Lead
5 months ago
กรุงเทพมหานคร, Thailand Boston Consulting Group Full time**WHAT YOU'LL DO**: The role of the Operations Team Lead is to work with the SEA Operations Services Director and SEA Operations Senior Director to deliver high quality operations services. The key aspects of this role which is fast paced covers the following areas: - Oversee all aspects of operations for Bangkok Office - Ultimate responsibility of the...
-
People Operations Team Lead
2 months ago
กรุงเทพมหานคร, Thailand CloudCommerce Full timeWe are seeking a highly skilled and motivated People Operations Team Lead to join our team. The People Operations Team Lead will play a crucial role and work with the Head of People in managing and enhancing our people and administrative functions. This position is mainly responsible for HRM tasks, overseeing onboarding and offboarding processes, managing...
-
Bangkok Operations Team Lead
5 months ago
กรุงเทพมหานคร, Thailand The Boston Consulting Group (Thailand) Ltd. Full timeOversee all aspects of operations for Bangkok Office. Ultimate responsibility of the Executive Assistants, Business Support Executives, Facilities Management and Office services. YOU'RE GOOD AT. Operations Ensure all aspects of office operations work smoothly. This includes implementing best inclass processes for all aspects of operations so that office run...
-
Operations and Performance Improvement Lead
4 months ago
กรุงเทพมหานคร, Thailand ALSTOM Full timeReq ID: 428089 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Team Lead Operations
2 months ago
กรุงเทพมหานคร, Thailand HydroNeo (Thailand) Co., Ltd. Full timeHydroNeo is a fast-growing, international startup focussing on Smart Farming solutions for the Global aquaculture industry. Our vision is to expand our Smart Farm Management System, with which we are already the market leader in Thailand, to become the HydroNeo Aquaculture Super App for everything farmers and the industry need. We are backed by leading Thai...
-
Operations Lead
5 months ago
กรุงเทพมหานคร, Thailand Bjak Full timeAre you a detail-oriented professional with a passion for streamlining processes and exceeding client expectations? Do you thrive in a fast-paced environment and possess strong leadership skills? If so, then this Operations Lead role at our dynamic insurance brokerage firm might be the perfect fit for you! **About Us** Bjak is an online car insurance...
-
Team Lead
4 months ago
กรุงเทพมหานคร, Thailand PRTR Full timePRTR is helping foreign banks to grow their team of Operations, especially Payment Operations Services. **Responsibilities** - Being in charge of all Payment Operations matters including domestic payment BahtNet, Cheque and Fixed Deposit, Cashier’s Order and relevant reporting, etc. - Ensuring all payments i.e., cashier’s order, fixed and BAHTNET comply...
-
Merchant Acquisition, Team Lead
5 months ago
กรุงเทพมหานคร, Thailand Grab Full time**Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...
-
Team Lead
5 months ago
กรุงเทพมหานคร, Thailand ALSTOM Full timeReq ID:431208 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...
-
Logistics Team Lead
5 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Search Operations Team Lead
5 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...
-
Payment & Cash Management - Team Lead
2 months ago
วัฒนา, กรุงเทพมหานคร, Thailand บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน) Full time**PAYMENT & CASH MANAGEMENT - TEAM LEAD**: Here at ConsultingPress we are always looking for fresh talents to join our team. We are looking for online marketing specialist in London UK in Strategic Planning department. Please read carefully what we require and what we offer and use our online form for submission. - **Department**:...
-
Operations Lead
5 months ago
กรุงเทพมหานคร, Thailand Taurus One Private Limited Full time**ABOUT JANIO** Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses...
-
Terminal Team Lead
5 months ago
กรุงเทพมหานคร, Thailand Shell Full time**What’s the role?** Accountabilities: - Maintain and update all HSSE related plans i.e. Emergency Response Plan (ERP), Oil Spill Response Plan (OSRP), Incident Management Plan (IMP), Port Facility Security Plan (PFSP), and Hazards and Effect Management Process (HEMP). - Lead emergency drills and exercises i.e. emergency response drills and security...
-
Customer Service Team Lead
4 weeks ago
หลักสี่, กรุงเทพมหานคร, Thailand CloudCommerce Full time**What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...
-
Senior Team Lead Sales Operations
5 months ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Team Lead
4 months ago
กรุงเทพมหานคร, Thailand Teleperformance Full timeQualifications: **Minimum requirements**: - BA/BS degree or equivalent (MA/MSc degree in Marketing, Digital Marketing, Communications or Journalism can be a plus). - 2 years minimum of work experience in sales and/or online - 3 years experience leading a sales teams is a must. - Strong desire to meet or exceed productivity, readiness, sustainability, and...