Contact Center Team Leader
7 months ago
องค์กรการกุศล
วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 5 - 10 ปี- กทม. (พญาไท)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
**Duties and Responsibilities**:
Budgeting and Strategic thinking
- Assist the Fundraising Manager developing, planning and implementing strategy by taking lead for Contact Center Budgeting for Operation Development Plan (Yearly ODP and 3 Year Plan).
- Create strategic plan in order to achieve ODP.
Leadership and Staff Management
- Create the most effective and equitable flow of tasks within the Contact Center Team by setting up and monitoring effective systems for day to day operation, debit process schedule, communication time flame and work prioritization with no errors.
- In conjunction with the Supporter Relations Coordinator, develop and deliver annual objectives for Contact Center staffs, reviewing performance quarterly and performing annual performance appraisal.
Administration, Fulfillment and Data Processing
- Receive the financial contributions of supporters through the automatic debit facility. To work with and improve current auto-debit processes in the database.
- Produce an accurate monthly report that will reconcile donations and bank statements, and in doing so, work closely with the finance department in monitoring banking processes to ensure accurate debits, reports and account coding.
- Work with the Regional Database Administrator and Analyst for all data processing in Salesforce Database.
Donor Contact Center or Supporter Care
- Lead the Contact Center Team in providing a high level of supporter service to develop and maintain excellent supporter relations, retaining or upgrading financial support where appropriate and making sure the supporter is kept informed and happy.
- Create and oversee a Supporter Save program incorporating effective training, goal setting, monitoring and rewards.
คุณสมบัติ
**Requirements**:
- Bachelor or Master Degree in Business Management/Administration, retail management or Financial Services or related field.
- At least 5 years working experiences in customer services lead (3 years in fundraising of Non-Profit Organization is an advantage).
- Experience in management team of 5-10 people.
- Strong client-facing and communication skills.
- Experience in telemarketing lead
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Proficiency in English
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Annual Leave 20 Days/Year
- Sabbatical Leave
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าที่พัก (ต่างจังหวัด)
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าเบี้ยเลี้ยง
- ค่าโทรศัพท์
- ตรวจสุขภาพประจำปี
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- โบนัสตามผลงาน/ผลประกอบการ
ดูสวัสดิการเพิ่มเติม
-
Project Leader
7 months ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท เอฟซีซี เซอร์วิสเซส จำกัด Full timeProject Leader (Contact Center) รับสมัครด่วน สถานที่ปฏิบัติงาน :...
-
Amway Contact Center Senior Manager
7 months ago
กรุงเทพมหานคร, Thailand Amway Inc. Full time**JOB PURPOSE**: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance & Capability and Development team in a fast-paced, dynamic the whole team environment to provide exceptional experience to ABOs and Members. Leading team in accomplishing beyond their key measures of success, including all...
-
Contact Center Supervisor
5 months ago
กรุงเทพมหานคร, Thailand Amway Inc. Full timeResponsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated...
-
Team Leader Call Center Mrt พระราม 9
7 months ago
ดินแดง, กรุงเทพมหานคร, Thailand transcosmos(Thailand) Co., Ltd. Full timeTeam Leader call center MRT พระราม 9 รายได้ 26,000-28,000 รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตดินแดง) สาขาอาชีพหลัก :...
-
Contact Center Supervisor
5 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...
-
Team Leader
2 days ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is a standard Cannes call center provider with experience and the only way to get Call Center received from everyone is not internationally available. **Responsibilities**: - Taking care of the work of requesting agents in the team (3-5 people), and advising on solving problems with the younger members of the team. - Taking care of working time...
-
ดินแดง, กรุงเทพมหานคร, Thailand transcosmos(Thailand) Co., Ltd. Full time**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:4 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตดินแดง)**: **เงินเดือน(บาท) **:24,000 -...
-
Lead of Contact Center Team 2
2 weeks ago
กรุงเทพมหานคร, Thailand FWD Insurance Full timeFWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...
-
Ais Contact Center ภาษาจีน
2 weeks ago
พญาไท, กรุงเทพมหานคร, Thailand บริษัท แอดวานซ์ คอนแท็คเซ็นเตอร์ จำกัด Full timeAIS Contact Center ภาษาจีน รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพญาไท) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center...
-
Contact Center Supervisor
7 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes. 2. Monitor and evaluate the performance to develop performance improvement and...
-
Contact Center Manager
7 months ago
กรุงเทพมหานคร, Thailand Inchcape Full time**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...
-
Contact Center
4 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...
-
Contact Centers Operations Coordinator- English
7 months ago
กรุงเทพมหานคร, Thailand AccorCorpo Full timeCompany Description **Why work for Accor?** - We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. - Every chapter of your story is yours to write and together...
-
Contact Centers Operations Coordinator
2 days ago
กรุงเทพมหานคร, Thailand AccorCorpo Full timeCompany Description **Why work for Accor?** - We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. - Every chapter of your story is yours to write and together...
-
Contact Centers Operations Coordinator- English
14 hours ago
กรุงเทพมหานคร, Thailand AccorHotels Full timeCompany Description Why work for Accor? - We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. - Every chapter of your story is yours to write and together we...
-
Team Leader, Ops
7 months ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Team Leader, Ops (Seller engagement) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...
-
Team Leader, Operations
7 months ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...
-
Contact Center
7 months ago
กรุงเทพมหานคร, Thailand บริษัท เมเจอร์ ดีเวลลอปเม้นท์ จำกัด (มหาชน) Full timeวันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 7 ปี- กรุงเทพมหานคร- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ - Providing...
-
Contact Center Process Improvement Supervisor
5 months ago
กรุงเทพมหานคร, Thailand Amway Inc. Full timePlan and develop the standard work processes by identify industry best practices and implement those best practices for best in class customer experience. - Improve working processes continuously by taking inputs from ABO & Customer / Team suggestions to analyze and improve the details of the workflow so that the workflow has better performance or...
-
Project Manager
7 months ago
กรุงเทพมหานคร, Thailand บริษัท กลุ่มแอดวานซ์ รีเสิร์ช จำกัด Full time**รายละเอียดงาน**: บริหารจัดการควบคุมดูแลและประสานงาน Contact Center วางแผนทดสอบเตรียมความพร้อม ระบบก่อนเริ่มโครงการ ดูแลการทำงานของทีม...