Contact Center Team Leader

2 weeks ago


พญาไท กรงเทพมหานคร, Thailand มูลนิธิเพื่อสันติภาพเขียว (กรีนพีซ เอส อี เอ) Full time

องค์กรการกุศล

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 5 - 10 ปี- กทม. (พญาไท)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ

**Duties and Responsibilities**:
Budgeting and Strategic thinking
- Assist the Fundraising Manager developing, planning and implementing strategy by taking lead for Contact Center Budgeting for Operation Development Plan (Yearly ODP and 3 Year Plan).
- Create strategic plan in order to achieve ODP.

Leadership and Staff Management
- Create the most effective and equitable flow of tasks within the Contact Center Team by setting up and monitoring effective systems for day to day operation, debit process schedule, communication time flame and work prioritization with no errors.
- In conjunction with the Supporter Relations Coordinator, develop and deliver annual objectives for Contact Center staffs, reviewing performance quarterly and performing annual performance appraisal.

Administration, Fulfillment and Data Processing
- Receive the financial contributions of supporters through the automatic debit facility. To work with and improve current auto-debit processes in the database.
- Produce an accurate monthly report that will reconcile donations and bank statements, and in doing so, work closely with the finance department in monitoring banking processes to ensure accurate debits, reports and account coding.
- Work with the Regional Database Administrator and Analyst for all data processing in Salesforce Database.

Donor Contact Center or Supporter Care
- Lead the Contact Center Team in providing a high level of supporter service to develop and maintain excellent supporter relations, retaining or upgrading financial support where appropriate and making sure the supporter is kept informed and happy.
- Create and oversee a Supporter Save program incorporating effective training, goal setting, monitoring and rewards.

คุณสมบัติ

**Requirements**:

- Bachelor or Master Degree in Business Management/Administration, retail management or Financial Services or related field.
- At least 5 years working experiences in customer services lead (3 years in fundraising of Non-Profit Organization is an advantage).
- Experience in management team of 5-10 people.
- Strong client-facing and communication skills.
- Experience in telemarketing lead
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Proficiency in English

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Annual Leave 20 Days/Year
- Sabbatical Leave
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าที่พัก (ต่างจังหวัด)
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าเบี้ยเลี้ยง
- ค่าโทรศัพท์
- ตรวจสุขภาพประจำปี
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- โบนัสตามผลงาน/ผลประกอบการ

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