Team Leader, Operations

5 months ago

กรงเทพมหานคร, Thailand Webhelp Full time

**Customer Service/Support**

**Location**
- Bangkok, Thailand***

Job Title:
Team Leader, Operations

**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

**Career Level Description**:

- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

**<
>**:

- Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
- Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
- Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
- Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
- Support and manage the program together with other Team Leaders and Managers
- Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
- Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
- The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

**Disclaimer**:

- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

**Location**:
THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea

Language Requirements:
English (required)

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Flight Operations Documentation Project Leader

    3 days ago

    กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    **Job Objectives** The Documentation and Electronic Flight Bag (EFB) management project leader position is part of the Documentation and EFB Management Services team. The staff will work together with the Flight Operations Documentation and EFB Project Leaders to customize and deliver the flight operations documents (FCOM, MEL, QRH/eQRH, CCOM, WBM, AFM,...

  • Flight Operations Documentation Project Leader

    3 days ago

    กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    **Job Objectives** The Documentation and Electronic Flight Bag (EFB) management project leader position is part of the Documentation and EFB Management Services team. The staff will work together with the Flight Operations Documentation and EFB Project Leaders to customize and deliver the flight operations documents (FCOM, MEL, QRH/eQRH, CCOM, WBM, AFM,...

  • Stewarding Team Leader

    3 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Stewarding Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Debt Collection

    5 months ago

    กรุงเทพมหานคร, Thailand บริษัท ตรีเพชรอีซูซุลิสซิ่ง จำกัด Full time

    หน้าที่ความรับผิดชอบ **Job Descriptions** - Monitor performance of collection team both of In house and Outsource - Audit Collectors and Team Leader performance and operation process - Review and monitor telephone conversation’s recording of collector team in order to check up their conversation quality for...

  • Team Leader

    5 months ago

    กรุงเทพมหานคร, Thailand growthfn Full time

    **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

  • Accounting Team Leader 1

    5 months ago

    กรุงเทพมหานคร, Thailand Central Pattana Plc. Full time

    Team Leader, Land and Building tax - Job Purposes- Control overall operations of accounting following accounting principles and standards to control the organization’s financial resources and ensure alignment with regulations, laws, and reporting requirements, to support business operations of the organization effectively- Key Roles and Responsibilities-...

  • Reservation Team Leader

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Reservation Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Team Leader

    5 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Team Leader, Specialty

    5 months ago

    กรุงเทพมหานคร, Thailand Central Pattana Plc. Full time

    Team Leader, Specialty & Service Partner Management2 (Specialty) - Job Purposes- Control the operations of leasing in terms of researching and managing suitable tenants for a defined targeted market, to support sales operations effectively, aligning with business plans and objectives- Key Roles and Responsibilities- Control researching and determining the...

  • Team Leader, Ops

    5 months ago

    กรุงเทพมหานคร, Thailand Webhelp Full time

    **Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Team Leader, Ops (Seller engagement) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...

  • Account Payable Team Leader 1

    5 months ago

    กรุงเทพมหานคร, Thailand Central Pattana Plc. Full time

    Team Leader, PO & Expense Reconcile 3 - Job Purposes- Control activities in organizational accounts payable function to ensure smooth operations and maintain accurate and complete records regarding payments to suppliers, lenders, and employees, along with liaising with external parties to support account payable operations effectively- Key Roles and...

  • Executive Floor Team Leader

    2 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Executive Floor Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels...

  • Rtr/ Ic Team Leader

    6 months ago

    กรุงเทพมหานคร, Thailand DHL Full time

    We are urgently seeking for our vacancy job as below detail. **Position: RTR/IC Team Leader (Finance and Accounting)** **(Based at Head Office, Rama 9)** **Key Responsibilities: -** - Lead, monitor and review both country finance team and share service team to ensure RTR&IC areas for GL/Accrual/Asset register/IC transaction and other adjustment to ensure...

  • Japanese Team Leader

    5 months ago

    กรุงเทพมหานคร, Thailand Gratitude India Full time

    **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

  • Sales Team Leader

    6 months ago

    กรุงเทพมหานคร, Thailand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Sales Team Leader

    5 months ago

    กรุงเทพมหานคร, Thailand Elabram Full time

    Job Description Lead the team of telesales Set the procedures and SOP for the team Recruit and train the team Make sure the quality and KPI are met Requirement Bachelor degree Experience as a team leader in telemarketing/telesales Knowledge in the Forex, financial, trading, broker business, etc. Good communication and negotiation skills Able to...

  • Project Leader, Operations Practice

    6 months ago

    กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    **Locations**: Indonesia | Malaysia | Thailand | Vietnam | Philippines | Singapore Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total...

  • Rtr/ Ic Team Leader

    5 months ago

    กรุงเทพมหานคร, Thailand DHL Full time

    We are urgently seeking for our vacancy job as below detail; Position: RTR/IC Team Leader (Based at Head Office, Rama 9 ) Key Responsibiliti es: - Monitoring and control GSC IC team to meet deadline with accuracy and efficiently results - Execute RTR Process as per GOM SOP's, Local SOPs if any including regulatory reporting, support to country...

  • Sea - Project Leader, Operations Practice

    5 months ago

    กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    **Who We Are**: Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all...

  • Sea - Project Leader (Operations Practice)

    5 months ago

    กรุงเทพมหานคร, Thailand Boston Consulting Group Full time

    **Who We Are**: Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all...