Live Chat Supervisor
6 months ago
Department Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manage day-to-day live chat operation for SPX
- Ensure smooth running of daily processes to meet service commitment level
- Assists with taking agents’ chat if they can’t handle the workload
- Oversee and drive team to achieving related KPIs and overall performance
- Ensure that all agents are working effectively and follow all technical and company service processes
- Ensure proper notification/escalation of service activities are followed to ensure smooth operation with sellers/buyers
- Continually improve chat and answer scripts and documentation procedures for agents
- Coach, train, motivate and support team members
- Analyze the data and prepare report to senior management on a weekly and monthly basis
- **1 Year contract**
**Requirements**:
- Thai nationality
- Bachelor's Degree in any related field.
- At least 2+ years’ experience in a contact center, managing a team of at least 5 agents
- Experience in CRM and Live chat Management System would be an advantage
- Experience in logistics business or e-commerce business would be an advantage
- Good command of written and spoken English
- Flexible and open-minded with good service mind with the ability to handle customer's complaint and inquiry
- Good analytical thinking and able to form assumption to identify team/individual performance gap
- Worked with or Able to comprehend KPIs/performance data reports
- Able to work in shift is an advantage
-
泰语区运营实习生
6 months ago
กรุงเทพมหานคร, Thailand Ola Chat Full time泰语区运营实习生 Operation Intern in...
-
Client Care Advisor
6 months ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full timeThe name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH! Are you passionate about developing talents, building...
-
Customer Service
3 months ago
กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full timeTransportation Customer Service Account. - Fixed term employee 12 months contract and renewable for permanent. - Thai nationality - Bachelor's degree - Able to work in shift rotations. - Chat-Live 80%, Voice 20% Support with transportation inquiries. - Receive calls / live chat from customers who need help using the service. - Coordinate receiving support...
-
Regional Live Commerce Senior Manager
1 month ago
กรุงเทพมหานคร, Thailand Intrepid Full time**About Intrepid** Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and...
-
Accounts Receivable Supervisor
6 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24098272 **Job Category** Finance & Accounting **Location** Moxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Organize, secure, and maintain...
-
Livestreaming Admin
6 months ago
กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full timeJob ID 52143 Business IT, Software, Telecommunications Job Detail - Administer viewer inquiries during live streams. - Provide comprehensive product information and support via chat. - Monitor and manage backend orders efficiently. - Oversee online storefront operations through various E-commerce platforms. Salary 18,000 - 30,000...
-
Planning Supervisor
8 months ago
กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full timeThe purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Title: Planning Supervisor **Job Description**: Key responsibilities: Effectively runs the day to day planning on key accounts Builds and develops media owner relationships...
-
Income Audit Supervisor
6 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 23222492 **Job Category** Finance & Accounting **Location** Moxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures, postings, and documents for accuracy. Record, store, access, and/or...
-
Security Supervisor
6 months ago
กรุงเทพมหานคร, Thailand Aman Group Sarl Full timeSecurity Supervisor - Bangkok, Thailand - Security - 2085 **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class...
-
Security Supervisor
6 months ago
กรุงเทพมหานคร, Thailand Aman Group Sarl Full timeSecurity Supervisor - Bangkok, Thailand - Security - 2230 - Amanjena **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of...
-
Supervisor
6 months ago
กรุงเทพมหานคร, Thailand AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...
-
E-commerce Customer Service
7 days ago
คลองเตย, กรุงเทพมหานคร, Thailand อมอร์แปซิฟิค ไทยแลนด์จำกัด Full timeE-Commerce Customer Service (1-Year Contract) รับสมัครด่วน สถานที่ปฏิบัติงาน :...
-
Security Supervisor
8 months ago
กรุงเทพมหานคร, Thailand Aman Full timeAman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...
-
Tele Customer Support
3 months ago
คลองสาน, กรุงเทพมหานคร, Thailand บริษัท ดีพลัส อินเตอร์เทรด จำกัด Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตคลองสาน)**เงินเดือน(บาท)...
-
Sales Manager
6 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24012570 **Job Category** Sales & Marketing **Location** Moxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are...
-
Sales Manager
1 month ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** **Job Number**24170576 **Job Category**Sales & Marketing **Location**Moxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean and...
-
Store Supervisor
3 months ago
กรุงเทพมหานคร, Thailand Levi Strauss & Co. Full timeAs a Store Supervisor at Levi Strauss & Co. you will have the opportunity to work in an environment where change and ideas are celebrated. You will be the fundamental link between our products and customers, whilst supporting and developing our Stylists. Key parts of the role: - Support and deputise if needed the management team in delivering KPI’s and...
-
Security Supervisor
8 months ago
กรุงเทพมหานคร, Thailand Aman Full timeAman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...
-
Purchasing Supervisor
2 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24159259 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Moxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Print and organize various necessary documents, summarize relevant...
-
Digital Customer Service Eng
6 months ago
บางรัก, กรุงเทพมหานคร, Thailand บริษัท จัดหางาน ลีดดิ้งพาวเวอร์ จำกัด Full time**DIgital Customer Service ENG //ใกล้ BTSเพลินจิต// รายได้ 19k-24k สนใจติดต่อฝ่ายบุคคล 02-021-3535**: **รายละเอียดงาน***: **Job Description**: Provide assistant and receive customer complaints according to their problems using Chat (Line, Facebook, Live Chat,...