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Officer, Technical Support

1 month ago

กรงเทพมหานคร, Thailand Samsung Electronics Full time

Position Summary

Role and Responsibilities

**Job Description**:
1. [Repair Process Improvement]

Monitoring and control service standard; Speed & Quality in Air condition product. Implement a new system to Improve repair standards to comply with HQ strategy. Consult support to Engineer & installer in case of hard repair or issue related to product quality

2. [Repair Infra Improvement]

Implementing Standard jigs & Tools for Commercial Electronic Products & Installation process, and providing installation & product maintenance standards to the technical service team

3. [Involvement to product AC installation]

Supporting AC community project for training and Qualification assuring for Samsung installer investigation to reduce market installation defect; including consulting support & onsite service.

4. [Training /Tech Skill Improvement]

Supporting Technical Training to Installer & Engineer for Air Con product in terms of deploying the competency road-map training to installer & Engineer

5. [Market defect monitoring]

Supporting market defect issue escalation to HQ & Factory. Market visiting & Reporting worst model & Symptom with the defective sample to Global Business Management (GBM) at HQ & Factory Rework support for new product quality issues.

6. [Technical Consult support]

Consult supporting AC Installer & Engineer remotely via Call, Conference, Live chat & internal service system (GSPN) for Q&A.

7. [Create Certified AC Installer ]

Collaborating with Thai government; Department of skill Development to create and certify Air Conditioning and Refrigeration Service and installation

Qualification:
- 3-5 years’ experience in AC service.- Air Conditioning and Refrigeration Service Certified trainer is a plus.- Great customer service mind and skills.- Good knowledge of Health & Safety standards.- Communication in both Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.- Team Orientation & Interpersonal - highly motivated team player with the ability to develop and maintain collaborative relationships with all levels within and external to the organization.- Results Orientation - proven ability to set and exceed established targets.- Ability to work in a multi-cultural environment.- Organization & Time Management - able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.- Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.

Skills and Qualifications