Operations Administrator
2 months ago
For over 30 years, APRIL International Care specializes in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.
We are part of the APRIL Group, an insurance specialist with 2,300 staff in 16 countries.
To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Administrator.
**Your main responsibilities will be**:
Support Service Delivery:
- Proactively monitor communication channels to ensure that client inquiries are attended to following the standard specified under service level agreement
- Process new case notification following the standard operation procedure in place
- Acknowledge client communication via verbal and/or written and provide subsequent update meeting the client’s requirements
- Liaise with Operation team, Cost Containment Team, Medical Team, to ensure that cases are handled under consideration of medical necessity and costs that are within reasonable and customary range.
- When needed, assist with case handling of simple cases to ensure satisfactory service is provided to client. This process includes, and not limited to, opening new case, communicating with all necessary stake holders, answering inquiry, providing necessary services, placing guarantee of payment for services provided to client, activating local assistance partners/local agents when required, etc.
- Support the Team Leader/OPS Supervisor/Manager/Head of Assistance to ensure business continuity.
Compliance & Quality Assurance:
Team Communication:
- Maintain open communication lines between overseas’ teams, clients, patients, and managers to address concerns, relay updates, and gather feedback.
- Coordinate with other departments and external third parties, to ensure collaborative and fruitful working relationships.
**What we offer**:
- Hands-on experience in various aspects of Human Resources.
- Mentorship and guidance from experienced HR professionals.
- Networking opportunities within the organization.
- The environment that you are joining is tech-driven, creative, and dynamic.
- Joining a young and diverse team of professionals
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