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Fse, Technical Support Apac

5 months ago

กรงเทพมหานคร, Thailand Metso Outotec Full time

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?

At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.

**Job posting end date**: 01/25/2023

Metso Outotec is seeking a Technical Support Commissioning Engineer to join the Aggregates team. This role will be located in Bangkok.

ABOUT THE ROLE

Manage routine technical queries through the Technical Support Hub
Contribute to troubleshoot problems and provide temporary or final solutions
Effectively monitor and evaluate Distributor technical support capabilities
Support in training of products to the Asia Pacific distribution network
Produces regular technical reports and activity summaries for site work
Provides support for the warranty process to ensure timely actions, reports and coordination of warranty claims and other issues with product lines
Occasional on-site support for effective start-up and commissioning processes
Support Commissioning & Warranty Registrations (CWR) are completed
Review metrics data for distributor/customer support needs
Decrease warranty claim rejections and/or modifications with improvement plans
Support distributor technical training, online and face to face

**Respond to safety related inquiries according to Metso**: Outotec rules and policies
Support other regions with technical Support when required (Load Share)
Continuous training in health and safety regulations and procedures
Travel may be required but will not exceed 25%

ABOUT YOU

**Thorough knowledge of Metso**: Outotec crushing and screening products is required
Proficient mechanical and automation skills
Electrical qualification is desired but not essential
Willingness to keep learning
Enjoys problem solving

Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change. Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets.