Apac, Customer Support

2 weeks ago


กรงเทพมหานคร, Thailand Ancor Full time

**Regional Customer Support - Big Bike**

In the role of Regional Customer Support Manager for Big Bike, you will oversee aftersales operations across multiple territories, including Thailand and Importers, with coordination across NSC MY. Your primary responsibilities will include driving regional collaboration, achieving sales targets for parts, accessories, gear, and garments, and developing strategies to enhance customer satisfaction. You will also be instrumental in optimizing aftersales processes and systems for both short and long-term success.

**Key Responsibilities**:

- Drive synergies and collaboration among regional teams spanning Thailand and APAC and take full responsibility for aftersales operations in Thailand and Importers, with coordination across NSC MY.
- Develop and implement strategies to enhance customer satisfaction and ensure premium retail experiences to achieve sales volume, turnover, and contribution targets for parts, accessories, gear, and garments.
- Manage regional customer satisfaction targets and participate in customer boards.
- Ensure adherence to sales and service processes, providing technical support and overseeing special cases management.
- Implement and manage Customer Satisfaction Surveys, analyzing results and managing associated dealer bonuses.
- Handle warranty administration and monitor/enforce sales and service standards.

**Qualifications**:

- Bachelor's degree or higher in Engineering or related fields.
- 5-7 years of experience in Aftersales or Dealer Development functions.
- Experience in the automotive industry, preferably in the 2-wheeler segment.
- Fluent in Thai and English.


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