Country IT Leader

2 weeks ago


กรงเทพมหานคร, Thailand Adecco Full time

**About the Company**:
Global company of BPO

**Responsibilities**:

- Working as part of an international project team to establish contact centre facility in Malaysia & Thailand - locally responsible for the IT elements of the project.
- Ensuring the effective day-to-day operational performance and reliability of IT systems and services in conjunction with suppliers & partners, and clients.
- Working as part of a project team to deliver IT projects or IT workstream elements for Global Projects, both in Malaysia & Thailand and in other countries within the Asia region.
- Making recommendations to improve IT technologies and capabilities in-country.
- Contributing to the technology strategy of the Asia region during a period of unrivalled growth.
- Learning new technologies including existing technologies and new technologies relevant to the CX industry both locally and internationally
- Developing excellent relationships with local IT suppliers and partners and owning the relationship management, working closely with global functions.
- Developing and maintaining excellent relationships with internal customers (Local leadership team, Operations team et al) as well as Client representatives.
- Managing IT supplier & partner relationships and interactions as the face of IT in-country
- Managing IT relationships in local government and with local regulatory bodies
- Leading client, supplier and partner discussions and presentations locally for IT topics
- Conducting detailed assessments evaluating client’s and partner’s technical and business environments
- Costing and pricing CX and infrastructure technologies and equipment, recommending and arranging procurement and supply.

**Contact Person**:

- Warinniya Nilavongse
- Tel.+66 2121 3525



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