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Team Leader

1 month ago

กรงเทพมหานคร, Thailand Webhelp Full time

**Customer Service/Support**

**Location**
- Bangkok, Thailand***

Job Title:
Team Leader (User Researcher)

**Job Description**:
As a User Researcher, you will be responsible for research goals through project management and delivery of actionable insights which integrate into Lazada's product design practice
- USER RESEARCHER (THAILAND)
- JOB DESCRIPTION: What are your roles and responsibilities?- As a User Researcher, you will be responsible for research goals through project management and delivery of actionable insights which integrate into Lazada's product design practice
- Oversee the design and execution of usability testing for Lazada Design Studio
- Conduct qualitative research through discussion guide development and moderation
- Present research findings and translate them into actionable recommendations using MS PowerPoint
- Support the user research team on any other ad-hoc projects
- Work cross-functionally with relevant stakeholders (Product Managers, UX Designers), vendors and other collaboration

teams- You will be based in Thailand, in Bangkok; and work under the regional User Research team

JOB ALLOCATION: What you will do on a day-to-day basis?
- 1. Primary: Usability Testing, Discussion Guide Writing, Moderation and Reporting
- a. Plan and Setup Unmoderated and Moderated Usability Testing and Eye Tracking studies with UX Designers on UXArmy tool and analyze results for Lazada Design Studio team
- b. Develop Discussion Guides for Moderated Usability Testing, In-depth Interviews (IDIs), Focus Group Discussions (FGDs) and Online Communities/Diaries
- c. Develop scenarios, tasks, success criteria for Moderated and Unmoderated Usability Testing and Eye Tracking studies
- d. Qualitative analysis and reporting of projects
- 2. Secondary (Ad-hoc): Moderation of IDIs and FGDs when required, support other qualitative and quantitative or mixed
- methodology projects
- 3. Secondary (approx. 2 working days per month): Translate documents from English to local language
- JOB QUALIFICATIONS: What is the required experience or skills for this position?- At least 2 years’ working in a research or insights agency in a QUALITATIVE research role with knowledge or understanding of QUANTITATIVE research
- Expertise in designing and conducting qualitative research through a variety of methods e.g. Ethnography, In-depth Interviews (IDIs), Focus Group Discussions (FGDs) and Online Communities/Diaries
- Experience in Concept Testing, U&A (Usage & Attitude) and Usability Testing studies using Usability Testing tools
- Comfortable with execution of entire project cycle for research studies
- Competent in data visualization and storytelling in MS PowerPoint from multiple data sources synthesis
- Strong Project Management capabilities, managing timelines and stakeholder communication
- Fluent in written and spoken English and local language
- Must have a stable internet connection
- Independent & a self-starter, taking initiative to keep relevant partners in the loop
- Required skill(s): Advanced computer navigation skills, MS Office
- Familiar with using Lazada, Shopee and other competitor ecommerce brands
- Experience with user behaviour in ecommerce or digital products is good to have
- COUNTRIES BASED IN: 1 in Thailand, preferably Bangkok
- Based in Bangkok Lazada office or Work from home (work remotely), flexible to come into office once in a while.
- Part of the Regional Lazada Design Studio team (LSEA).
- Desk space and Laptop to be provided by Lazada Local office.
- LANGUAGE REQUIREMENTS: Fluent in English & Thai
- NUMBER OF POSITIONS: 1 open position
- JOB TYPE: Permanent BPO, day shift (9 am to 6.30 pm)

SALARY:
- or equivalent for each country (in the currency of that country), as per country norms and rates
- Budget is from LSEA - Product - UED

**Location**:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:
English (required)

Time Type:
Full time
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