Retail Sales Desk Executive
6 days ago
Manage DHL Retail customers (CASH) by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for the portfolio through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development under cash and retail channel.- Quantify and qualify a sales lead utilizing globally agreed selection criteria of Retail channel.
- Coordinate and manage lead from customer service and ensure appropriate follow up.
- Manage lead from all Retail lead sources and ensure appropriate follow up.
- Manage a portfolio of customers via telephone or direct mail: Make telephone calls to repeat customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.
- Complete activity reports to measure individual/channel effectiveness.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Provide customer-oriented service at all times relating to specific sales issues for retail customers.
- Act as main contact for DHL of retail customer, responding and satisfying their sales and post-sales requirements.
- Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
- Liaise with other department to resolve any customer issues that may arise.
- Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximize the department’s contribution to the sales function.
- Undertake any projects/duties as assigned by the Retail Manager or Sales Manager Direct Sales.
- Bachelor’s degree in any field
- A minimum of 3 years of experience in the field of sales, telephone sales, retail sales and marketing.
- Experience in frontline customer service will be beneficial.
- Sales orientation.Experience in sales/sales processes.
- Knowledge and understanding of the retail trade from a service and sales perspective.
- Strong English comprehension and communication skills are essential.
- Excellent interpersonal skills and entrepreneur mindset.
- Strong business acumen and analytical skills - Complex problem-solving skills.
- Strong personality with the ability to handle stress and various tasks at the same time.
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