Retail Customer Success Executive

6 months ago


กรงเทพมหานคร, Thailand NielsenIQ Full time

Retail Customer Success Executive is responsible for meeting the information and service requirements of an allocated list of retailers. It is his/her objective to provide a high level of service and build a strong relationship with these retailers, and by doing so maximise retailer co-operation with GfK on the basis of free data exchange.

Retail Customer Success Executive cumulates retailer knowledge, ensures the retailer uses the data throughout their organisation and effectively sells and markets the company‘s additional services to the retailer.

**Main Responsibilities**
- Full responsibility for the report quality and timely delivery of reports to retailers.
- Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system.
- Ensure that all records for sending data to the retailers are up to date and accurate.
- Ensure high level of retailer servicing and establish good relationship with key contacts within your retailers.
- Ensure retailers are using GfK data and services throughout their organisation, thereby ensure that GfK data is an integral part of the retailers buying decisions.
- Organising and delivering presentations to key retailer contacts with the relevant product experts and ensuring that any queries during presentations are followed up satisfactorily.
- Identify and organise the training needs of your allocated number of retailers.
- Provide support to all areas of the business: Ops, Coding and Commercial Department.
- Responsible for the integrity of the retail deliverable for your group of retailers including a quarterly review process.
- Responsible for ensuring the accuracy of the data feed from your group of retailers including a bi-annual review.
- Should be actively improve/manage the speed of data delivery from the retailers.
- For the retailers you manage support the Coding Team in identifying ‘unknown’ products on data feeds.
- Support commercial team on identifying new business opportunities.
- Support commercial team on the recruitment of new retailers.

**Qualifications**
- University degree or equivalent experience
- Minimum 1 year of working experience in data analysis or market research
- Advanced analytical skills, with an ability to interpret and present actionable insights through storytelling
- Knowledge with Microsoft Excel, and PowerPoint
- Strong analytical mind and excellent numerical skills
- Excellent command of both written and spoken Thai and English

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion



  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...


  • กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Full responsibility for the report quality and timely delivery of reports to retailers. Keeping up to date records on contacts, correspondence and meetings with the retailers via Salesforce system. Ensure that all records for sending data to the retailers are up to date and accurate. Ensure high level of retailer servicing and establish good relationship...


  • กรุงเทพมหานคร, Thailand GfK Full time

    Country Thailand Job Family Commercial We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust...


  • กรุงเทพมหานคร, Thailand Top Middle Base Pte Ltd Full time

    **About Us**: At **Oo La Lab**, we believe in crafting unforgettable experiences through the art of fragrance. From bespoke perfume workshops to immersive events, we bring the magic of scent to life. As we expand into Thailand, we are looking for a dynamic and motivated **Retail and Events Executive** to join our team in Bangkok. **Role Overview**: The...


  • กรุงเทพมหานคร, Thailand Top Middle Base Pte Ltd Full time

    **About Us**: At **Oo La Lab**, we believe in crafting unforgettable experiences through the art of fragrance. From bespoke perfume workshops to immersive events, we bring the magic of scent to life. As we expand into Thailand, we are looking for a dynamic and motivated **Retail and Events Executive** to join our team in Bangkok. **Role Overview**: The...


  • กรุงเทพมหานคร, Thailand HERE Technologies Full time

    What's the role?: The Customer Success team is a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. The team’s primary objectives are to Engage, Adopt, Expand, and Retain relationships with...


  • กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Passionate about delivering great work. Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription. Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. Provide...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...


  • กรุงเทพมหานคร, Thailand Microsoft Full time

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...


  • กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    Company Description IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of well-designed,...

  • Sales Team Leader

    6 months ago


    กรุงเทพมหานคร, Thailand Ikano-Retail Full time

    **Company Description** IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943. IKEA Thailand creates a better everyday life by offering a wide range of...


  • กรุงเทพมหานคร, Thailand Moove Full time

    **About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...

  • Head of Retail

    6 months ago


    กรุงเทพมหานคร, Thailand PUMA Full time

    **YOUR TALENT**: - Bachelor’s Degree; preferably in Business, Management, or related field. - At least 10 years retail management experience, including 3-5 years experience in being a leadership role. - Strong Operational and Store Development experience, ideally from the Fashion/Sport/Lifestyle industry. - Experience in O&O as well as Franchise...


  • ราชเทวี, กรุงเทพมหานคร, Thailand LUXASIA Full time

    LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest...

  • Retail Manager

    6 months ago


    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51812 Business IT, Software, Telecommunications Job Detail 1. Sales Management: - Develop sales goals and plans, ensuring the achievement of sales performance targets. - Design and execute sales promotion activities to increase product sales. - Monitor sales data, analyze market trends, and adjust sales strategies to meet market demands. 2. Store...

  • Executive, Analytics

    3 months ago


    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the...


  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **What You’ll Do** The Success Programs Manager will be accountable for ensuring that their customers optimally...


  • กรุงเทพมหานคร, Thailand coty Full time

    THE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Job Title**: Senior Retail Operations Executive **Reporting to**: Retail Excellence Manager RESPONSIBILITIES To lead and drive the assigned doors' sales performance to achieve their business objectives Evaluate Sales Trend and take appropriate action plan to close the sales gap....


  • กรุงเทพมหานคร, Thailand AnyMind Group Full time

    **As a Retail Business Development and Trade Affairs Executive, you will play a pivotal role in driving the growth of our cosmetics and electronic appliances business in Southeast Asia. Your responsibilities will include**: **What You'll Do**: **Business Development** - **Market Expansion**: Identify and develop new business opportunities with retail stores...


  • กรุงเทพมหานคร, Thailand RGF Full time

    **Job Detail**: - Customer Success Executive (JP) (50K-80K) (SDG-104213) - ผู้บริหารความสำเร็จของลูกค้า (ภาษาญี่ปุ่น)- ・Client Relationship Management - Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty. -...