Retail Outlet Supervisor
5 days ago
Drive cash sales growth through the effective setup, running and management of all retail outlets and retail partnership within a designated area.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Develop a detailed project plan to track progress, measure project performance using appropriate systems, tools and techniques and perform risk management tominimizeproject risks.
- Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
- Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
- Support country sales & marketing campaigns at Retail point-of-sale.
- Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance
- Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
- Coordinate and consolidate data transfer between Express Centers country office
- Establish and maintain relationships with third parties/vendors
- Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)
- Bachelor Degree or higher in Business Administration, Marketing or related field.
- A minimum of 4 years experience in the field of retail sales and area marketing
- Proven working experience in project management, project coordinator in retail business is a plus
- Knowledge and understanding of the retail trade from a service and sales perspective
- Experience in sales/sales processes.
- Excellent written and verbal communication skills
- Good command of English (Both of Written & Spoken)
- Solid organizational skills including attention to detail and multi-tasking skills
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