Assistant In-room Dining Manager

1 week ago


กรงเทพมหานคร, Thailand Capella Hotel Group Full time

THA
Salary
Full Time

5 Days Work Week / Annual Vacations / Provident Fund / Health and Life Insurance / Social Security / Uniforms / Duty Meal

Position Overview

Assists the Restaurant Manager to lead, manage and organize and responsible for the daily operations in Room Service, training,

Coordination and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites.

Ensures and enforces the set service standard procedures by directing, supervising and motivating staff to perform to the highest level of service.

Ensures proper sanitation in the outlet under his/her jurisdiction, adequate stocks of food & beverage, carries full responsibility of the operating equipment including its inventory levels.

Communicates with guests and shares feedback with Chefs and Management to ensure high level of food and service quality and guest satisfaction are maintained at all times

The Role

Assist Managers to supervise and manage day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
Assists Managers in generating work schedules according to forecasted demand requirements.
Communicates performance expectations in accordance with job descriptions for each position.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Assists in the process of recruiting new employees for each of the restaurants.
Continuously trains and motivates subordinates to ensure hotels standards are maintained.
Observes service behaviors of employees and provides feedback to individuals.
Ensures that disciplinary actions are taken, when necessary, according to hotel's policies.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensures to exceed revenue budgets set by the hotel, through up-selling within your own outlet, as well as cross-selling other outlets.
Maintains and creates a working environment that reflects a sense of place.
Ensures the service and back areas are thoroughly clean at all times.
Prepares all food and beverage requests within the time parameters set by the hotel and always displays attributes of genuine hospitality.
Demonstrates excellent product knowledge of all food, beverage, tobacco and special functions held at the hotel.
Handles any guest complaint in a professional manner as per Policy & Procedure.
Analyzes information and evaluates results to choose the best solution and solve problems.
Strives to improve service performance.
Emphasizes guest satisfaction during the departmental meetings and focuses on continuous improvement.
Performs any additional or special duties as directed by a Manager.
Ensures that all tasks assigned by Managers are completed, in a timely fashion.



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