Rooms Controller

1 month ago


กรงเทพมหานคร, Thailand The Hongkong and Shanghai Hotels, Limited Full time

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Room Controller to support the Rooms division team.
- Work for a prestigious hotel in Bangkok
- Learn and grow within a strong Rooms operation
- Favorable remuneration package

**Key Responsibilities**
- Look after room assignment and room inventory according to the guests' preferences and special requests.
- Responsible for blocking all rooms prior to arrival, maintaining and ensuring accurate inventory availability
- Control the room availability on full house situation to maximize occupancy. Manage inventory and seek ways to maximizing the room revenue by overseeing the room allocation and driving upselling.
- Manages all late departure requests
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. and likewise engages with guests and ensure that their needs are met.
- Coordinate amenity delivery arrangements with In-Room Dining
- Coordinate with Events and Sales for any group room allocations. Look through group blocks to ensure availability and contracted room assignments are available
- Place rooms in OOO status and communicate with Housekeeping and Engineering
- Able to handle guest inquiries timely and in a professional manner. Able to escalate guest issues to superior if needed.

**Job Requirements**
- Bachelor's degree or equivalent hotel management courses with hotel operations
- Minimum one year in a similar or relevant field
- Good knowledge of computer skills i.e. Shiji, Microsoft Word, and Excel
- Fluent in Thai & English, both written and spoken

We are delighted to receive your resume and will liaise directly with suitable applicants.

**About The Peninsula Bangkok**

Opened in 1998, The Peninsula Bangkok is set on the banks of the Chao Phraya River, with sweeping views of the city skyline. Its amenities, including a sumptuous three-tiered swimming pool and private helipad, are among the most luxurious offered at any hotel in Thailand.


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