Rooms Division Manager

4 weeks ago


กรงเทพมหานคร, Thailand Marriott International, Inc Full time

**Job Number** 24029932

**Job Category** Rooms & Guest Services Operations

**Location** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for the management and coordination of all Rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Plans, develops, implements and evaluates the quality of property’s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Division Activities**
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.
- Monitors expected arrivals and departures.
- Coordinates and makes preparations for group activities.
- Runs and reviews critical information contained in Rooms division reports.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Assists in ensuring the property’s crisis management plan is followed as applicable.

**Managing Profitability**
- Analyzes service issues and identifies trends.
- Works with Rooms division teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.

**Managing Revenue Goals**
- Monitors Rooms division sales performance against budget.
- Reviews reports and financial statements to determine Rooms division performance against budget.
- Reviews Rooms division occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Ensuring and Providing Exceptional Customer Service**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensures that employees understand expectations and parameters for Room division duties.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Interviews applicants as needed.
- Ensures employees are treated fairly and equitably.
- Ensures that regular,



  • กรุงเทพมหานคร, Thailand Division Manager Corporate Communication Full time

    Division Manager Corporate Communication**Posting Start Date**:16/05/2024**Job Function**:Corporate Responsibility & Communication**Company**:PTT Global Chemical Plc.**Work Location**:Bangkok**Roles & Responsibilities** - Team lead for internal and external communication to uphold the company’s reputation, and communicate the company’s global vision of...


  • กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    As a lecturer you will be part of a curriculum team, contributing to the growth development and teaching of the Hospitality programmes delivered within the Asian Institute of Hospitality Management in Academic Association with Les Roches. This includes the teaching and assessment of a range of Front Office courses such as Rooms Division, Property Management...


  • กรุงเทพมหานคร, Thailand Asian Institute of Hotel Management Full time

    Company Description The Asian Institute of Hospitality Management brings Swiss-style education to the heart of Asia. Founded by Minor Hotels, one of the fastest growing hospitality companies, in academic association with Les Roches, a global leader in hospitality education. AIHM provides a world-class learning experience for future leaders in hospitality,...

  • Rooms Coordinator

    5 days ago


    กรุงเทพมหานคร, Thailand HSH Group Full time

    Work for a prestigious hotel in Bangkok - Learn and grow within a strong Rooms operation. - Favorable remuneration package **Job responsibilities** - Understand and prepare correspondence, memoranda, reports, and forms, including those of confidential nature for Director of Rooms or whenever directed. - To prepare meeting rooms, transcribe dictation and...

  • Mgr-rooms Division I

    4 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24029932 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Rooms Controller

    5 days ago


    กรุงเทพมหานคร, Thailand HSH Group Full time

    Work for a prestigious hotel in Bangkok - Learn and grow within a strong Rooms operation. - Favorable remuneration package **Job responsibilities** - Look after room assignment and room inventory according to the guests' preferences and special requests. - Responsible for blocking all rooms prior to arrival, maintaining and ensuring accurate inventory...

  • Room Attendant

    4 weeks ago


    กรุงเทพมหานคร, Thailand MERCURE Full time

    **คำอธิบายเกี่ยวกับบริษัท** Mercure Bangkok Sukhumvit is located in the bustling Soi 11 near BTS NANA with ample hip restaurants and bars, shopping malls, tourist attractions and the best entertainment centres Bangkok has to offer. Rated highly by travelers from across the globe, this 4-star hotel in Sukhumvit...

  • Division Manager

    1 month ago


    กรุงเทพมหานคร, Thailand FUCHS LUBRICANTS THAILAND CO. LTD. Full time

    Lead sales force, profitably market products, Industry B2B In this position you report to Sr. Division Manager (Specialty & Industry). **Your areas of responsibility**: In order to lead and develop Industry Division and to profitably market products and successfully manage the sales force within the assigned geographic region, you would: - Lead Sales Team...

  • Mgr-rooms Division I

    3 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Numéro de l'Emploi** 24029932 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit...


  • กรุงเทพมหานคร, Thailand RGF Full time

    **Job Detail**: - Sales Division Manager (Digital Printing) (65K-85K) (SDG-97227) - ผู้จัดการฝ่ายขาย (การพิมพ์ดิจิตอล)- - Set department goals and plans to be in accordance with the policy / strategic plan of the organization - Join planning strategies meeting with executives to boost...


  • กรุงเทพมหานคร, Thailand Faurecia Full time

    **Overall responsibilities and duties**: The Operation Controller oversees the implementation of plant controlling basics, providing a consolidated view of the operational performance of the division with a specific focus on cash and internal control basics. Scope concerns all Business Groups existing in ASEAN and management of 1-2 team members **The main...

  • Reservation Agent

    3 weeks ago


    กรุงเทพมหานคร, Thailand Anantara Siam Bangkok Hotel & Spa Full time

    College degree in hotel management. 1 years experience in hotel reservation or rooms division. Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels. Understand the dynamics of regional & local markets, and local competitors. **Job skills required**: English, Thai


  • กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Room Service Assistant Manager to maintain discipline, standards of service and a high level of professionalism for In-room dining service. - Work for a prestigious hotel in Bangkok - Learn and grow within a strong Food & Beverage operation - Favourable remuneration package **Key...

  • Room Controller

    2 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** Front Office **Job Number** 23201787 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Sales Manager

    1 week ago


    กรุงเทพมหานคร, Thailand Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we...

  • Room Attendant

    2 months ago


    กรุงเทพมหานคร, Thailand Hilton Full time

    Room Attendant / Accommodation Attendant A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner. **What will I be doing?** As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver...

  • Hotel Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Rooms Controller

    4 weeks ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23165389 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and...


  • กรุงเทพมหานคร, Thailand Grand Hyatt Erawan Bangkok Full time

    Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Sales & Marketing Manager - Middle East is responsible to assist in providing leadership in all Middle East selling and marketing activities...

  • Room Attendant

    4 weeks ago


    กรุงเทพมหานคร, Thailand Hilton Full time

    Room Attendant With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...