Assistant Restaurant Manager

5 months ago

กรงเทพมหานคร, Thailand Aman Full time

Overview:
To assist the Restaurant Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service always.

**Responsibilities**:

- Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
- Decision-making in line with service standards throughout service to ensure best the possible guest experience
- Assist with maintaining control of beverage cost
- Assist with inventory of all F&B product, durable and non-durable items.
- Run daily line-up and communicate pertinent information to the Food and Beverage staff
- Responsible for checking table settings and that the dining room is ready for our guests prior to each service period
- Knowledge of all menu items and accompanying silverware
- Ensure that orders are relayed the kitchen in an accurate and timely manner
- Checking standards in the dining room to maintain consistency with the service standards put in place
- Ensure that the flow of the guest experience in the dining room is consistent and timely
- Communicating issues to upper management and recording on daily log
- Handle guest complaints and questions in a professional manner
- Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time
- Informing the kitchen of any special requests or needs (ex: allergic to shellfish)
- Recording and passing on any useful information to the staff such as special occasions, etc.
- Assist with the training of the dining room staff on all aspects of the operation in the dining room
- Ensure that guests are greeted in a timely manner upon entering the dining room
- Communicate with all dining room staff to ensure that they have adequate help
- Taking daily logs of in-house guests
- Attending morning manager’s meetings when necessary
- Keeping high personal grooming standards and maintaining a neat uniform
- Assisting Restaurant Manager in times of need; assuming full management duties in the absence of Restaurant Manager
- Performing other duties as assigned by management
- Assisting in organizing the execution of special events and functions
- Assist all staff in dining room with serving our guests when necessary
- Maintaining overall cleanliness and tidiness of dining room and public spaces
- Maintaining cleanliness of back of house and kitchen area
- Completing opening & closing responsibilities

Qualifications:

- Well groomed
- Presentable in accordance with Aman image
- Articulate and refined speech
- Healthy
- Degree/Diploma in any discipline
- Minimum 1 yearas Assistant Manager of an outlet in an international luxury hotel
- People person and good motivator
- Excellent organizational skills
- Solid leadership and training skills
- Flexible, enthusiastic, and initiative
- Computer knowledge

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