Customer Service Representative
5 months ago
More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
**Responsibilities**
- Being in frequent contact with customers, sales management, and marketing to provide or clarify information concerning programs, products, pricing, billing, status of accounts, quality or delivery questions.
- Typically responding to 80-120 calls daily from sales management, corporate account managers, field sales, and customers.
- Supporting the Corporate Account organization and field associates by providing customer service, support, and timely processing of leasing information, as well as taking orders and coordinating the shipments.
- In addition, will work independently of the supervisor, and requires an advanced level of decision-making, accuracy, communication, and problem-solving skills.
- Monitoring EQ, ENQ, POL, Pending and Open Return reports.
**Qualifications**
- Bachelor’s Degree in Communication Arts, Public Relations, or related field.
- Good Computer skills (Excel, Outlook, word).
- Good command of English.
- Know to account (invoice, billing).
- Good personality and Interpersonal skills.
- Good communicational skills.
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