Customer Service Representative

3 weeks ago


กรงเทพมหานคร, Thailand Mouser Electronics Full time

**JOB DESCRIPTION**

**JOB TITLE/ POSITION**

Customer Service Representative

**REPORTING TO**

Customer Service manager

**Department/ Function**

Sales and Service

**ORGANISATION**

Mouser Electronics

**SCOPE**

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to every customer.

**ACCOUNTABILITIES**
- Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Regular attendance at work is an essential part of the job.
- Other duties as assigned.

**QUALIFICATIONS**

**EDUCATION & EXPERIENCE**

**Four years’ experience in a customer service role, or equivalent combination of education and experience.**

**COMPETENCIES**
- Positive Service Attitude
- Energy
- Accountability
- Influence
- Social Comfort
- Frustration Tolerance
- Preference for Structure
- Integrity

**KEY **SKILLS & CERTIFICATIONS**
- Strong ability and desire to provide excellent customer service
- Desire, ability and personality to deal directly with customers and represent Mouser Electronics
- Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required.
- Able and willing to use our telephone headsets
- Ability to read, understand and use a terminal/PC screen and printed reports, including excel.
- Able to type data for long periods of time
- Proficient typing, math and writing skills

LI-KW1

**REPORTING STRUCTURE**:
Category:Sales/Customer Service

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



  • กรุงเทพมหานคร, Thailand Ametek Full time

    **Job Title**:Customer Service Representative**: - Location: Bangkok, TH, 10260- Business Unit: Fluid Analysis Business- Posting Date: Oct 2, 2024- Job Description: - AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales,...


  • กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...


  • กรุงเทพมหานคร, Thailand บริษัท เรเปอทัวเร่ คูลีแนร์ (ไทยแลนด์) จำกัด Full time

    Customer Service Representative **จังหวัด** กรุงเทพมหานคร (เขตพระโขนง) **อัตราค่าจ้าง** - **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** - **รายละเอียดงาน** Repertoire Culinaire is seeking a dedicated and...


  • กรุงเทพมหานคร, Thailand Binance Full time

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...


  • กรุงเทพมหานคร, Thailand AMETEK, Inc. Full time

    **Location**:Bangkok, TH, 10260**Business Unit**:Fluid Analysis Business**Posting Date**:Oct 2, 2024- AMETEK Inc. is a world leader in electronic gauges and electromechanical devices. The AMETEK Group employs more than 17,000 people at nearly 150 locations and has a global network of sales, service and support locations in the United States and 30 other...


  • กรุงเทพมหานคร, Thailand PEOPLE SEARCH INTERNATIONAL Full time

    **Work Location: Yogyakarta, Indonesia** Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team. **Responsibilities**: - Manage a high volume of calls in a timely and efficient manner - Accurately identify and address customer needs - Conduct thorough investigations into...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand AIG Full time

    Job Description This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand AIG Full time

    This Customer Service Representative role will be an ideal opportunity to develop your experience and expertise in Customer Service. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Service Representative to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). - Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking. - Listen attentively to customer needs and...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • กรุงเทพมหานคร, Thailand tlscontact.com Full time

    **Customer Service and Sale representatives** **Based in Bangkok, Thailand** **Job Highlights** Fresh graduates are welcome Ability to communicate in English Self-motivated Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    The Role Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high-quality products and customer-driven services. Reports to Customer Service Manager (Southeast Asia) Key Performance Areas- Provide...


  • กรุงเทพมหานคร, Thailand Dormer Pramet Full time

    Key Performance Areas - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. - Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders. - Quote all established standard or contract pricing...


  • กรุงเทพมหานคร, Thailand ZIM Full time

    Promote and support ZIM’s e-commerce products to customers - Act as frontline representative of ZIM - Coordinate and solve queries from ZIM’s overseas offices related to shipments in and out of Thailand ports - Send telex release to destination office (if requested) - Update local charges and issue import invoices to customers **Requirements**: -...


  • กรุงเทพมหานคร, Thailand Sandvik Full time

    Date limite: 10 juin Pays: Thaïlande, Japon Localisation: Bangkok, Tokyo, Tokyo ID de poste: R0054916 Catégorie d'emploi: Vente et Service Produit **POSTULER À CET EMPLOI** Key Performance Areas - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints. -...


  • กรุงเทพมหานคร, Thailand Mouser Electronics Full time

    **JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...