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Service Center Executive

5 months ago

บงกม กรงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

Store operation, SRD, Call center, Online shopping.
StoreLine system / RPM / RMS / RMR.
Presentation, MS office skills.
Key Responsibility.
Work as operation call center to accept phone call from stores regarding opened issue logsCall stores to ensure issue logs completely solved and closed.
Record received call details and summarize call report on a daily basis.
Work as service desk operator to review quality of issue log closure note.
Able to give advice to HO responsible team on quality of log closure note.
Continuous improve quality of log answered by responsible team.
Perform other tasks assigned by Manager.
Qualifications.
Bachelors Degree in related field.
Have experience 1-3 years in store operation improvement / Call Center / Customer Service / SRD / Supply Chain / Commercial.
Communication skills.
Presentation skills.
Good service mind.
MS office (Word, Excel, Power Point).
StoreLine system / RPM / RMS / RMR.
Lotus's.
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.

**Job skills required**: Excel, Power point