Customer Service
6 months ago
**Tasks and Duties**:
- Assist customers with travel arrangements such as recommending and making dinner reservations or changing flights.
- Purchase tickets for events, shows, concerts, and excursions
- Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.
- Arranges for interpreters or translators when needed.
- Performs other related duties as assigned.
**Tasks and Duties to be added at a later stage**:
- Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities.
- Arranges sightseeing and other tours.
- Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.
- Provides various business services such as shipping packages and assisting with printing needs.
- Plans and schedules special events, parties, or meetings.
- Fulfills unusual requests such as arranging adventure experiences such as hot air balloon rides, coordinating special moments for guests, and searching for hard-to-find items.
**Qualification for Concierge / Customer Service**:
- Minimum of 2+ years of high net-worth client-facing experience.
- Proficiency in English; multilingual (namely, Japanese) is strongly preferred
Excellent communication skills.
- Excellent knowledge of trendy attractions and establishments.
- Polite and confident with a great deal of patience.
- Ability in multitasking and time management.
- Aptitude in resolving issues with a customer-focused orientation
Excellent administrative skills.
- Basic computer literacy skills and talent for technology.
**Benefits**
- 100% remote work
- Unlimited day off
- Competitive salary
- Salary adjustment according to performance and skills
- Computer notebook
- Electricity bill support
- Team building Activities
- Company Outing
- Company Parties
- Personal development course: soft skills & hard skills training, books, in house training
- Online and onsite workshops i.e., blend and brew coffee, candle,
- Knowledge sharing session both internal and external
- Mental health
- Health check up
- Health insurance : IPD, accident and surgery
- OPD
- Dental care
- Social security
- Well-being i.e., mental health, spa, fitness, travel, etc.
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