Customer Service
5 months ago
**Position Overview**:
We are seeking a highly motivated and fluent Thai speaker to join our customer service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support and assistance to our Thai-speaking customers through various communication channels.
**Key Responsibilities**:
- **Language Proficiency**: Communicate fluently and accurately in Thai, both written and verbal, to assist customers effectively and efficiently. Ensure clear understanding and communication between customers and support teams.
- **Problem Resolution**: Diagnose customer problems and concerns, troubleshoot technical issues, and provide appropriate solutions or escalate complex issues to higher levels of support when necessary.
- **Product Knowledge**: Develop a comprehensive understanding of our products/services to provide accurate information, guidance, and assistance to customers. Stay updated on product features, updates, and promotions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, including inquiries, issues, resolutions, and feedback. Document recurring issues for further analysis and improvement.
- **Collaboration**: Collaborate closely with other members of the customer service team, as well as cross-functional teams such as product development and quality assurance, to ensure seamless customer experiences.
- **Quality Assurance**: Adhere to quality standards and performance metrics to ensure consistently high levels of customer satisfaction. Strive for continuous improvement in service delivery and efficiency.
**Salary**: ฿20,000.00 - ฿22,000.00 per month
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