Front Desk Supervisor

6 months ago

กรงเทพมหานคร, Thailand Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.

**What will I be doing?**

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is in

  • Front Desk Staff

    6 months ago

    ประเวศ, กรุงเทพมหานคร, Thailand โรงเรียนสอนว่ายน้ำอควา-ท๊อตส์ Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Front Desk Staff (พนักงานแผนกต้อนรับส่วนกลาง) รับสมัครด่วน สถานที่ปฏิบัติงาน :...

  • Front Desk Associates

    1 month ago

    กรุงเทพมหานคร, Thailand Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Thailand- Province/City- Bangkok- Location- Rosewood Bangkok- Department- Rooms - Front Office- Job Type- Full-time Permanent- The Front Desk Associates will meet and exceed guest expectations by providing efficient and courteous front desk service in accordance with Forbes & LQA. The Front Desk Receptionist will...

  • Front Office Supervisor

    2 months ago

    ห้วยขวาง, กรุงเทพมหานคร, Thailand ONE EVER PROPERTY MANAGEMENT CO., LTD. Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Front Office Supervisor รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตห้วยขวาง) สาขาอาชีพหลัก :...

  • Front Desk Manager

    2 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24182660 **Job Category**Rooms & Guest Services Operations **Location**Ritz-Carlton ResidencesBangkok, 114 Naradhiwas Rajanagarindra Road Silom, Bangkok, Bangkok, Thailand **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Assistant Front Office Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24018905 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...

  • Front Desk Agent

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Front Desk Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Guest Service Supervisor

    2 weeks ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Service Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Front End Supervisor

    6 months ago

    กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51415 Business IT, Software, Telecommunications Job Detail - The Front End Supervisor’s role is to lead a team of Front-End Developers. - Responsible for developing and implementing front-end design and code standards, improving the customer experience, collaborating with cross-functional teams, managing development projects, and providing...

  • Manager, Front Office

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24017751 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Front Desk Agent

    2 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Front Desk Agent - Night Shift With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Front Office Trainee

    6 months ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Front Office Trainee - Bangkok, Thailand - Front Office - 2384 - Aman Nai Lert **Job Description**: **POSITION OVERVIEW** We are currently seeking a passionate and enthusiastic individual to join our Front Office team as a Front Office Trainee. This role offers a unique opportunity for individuals interested in launching their career in the hospitality...

  • Front Office Trainee

    8 months ago

    กรุงเทพมหานคร, Thailand Aman Full time

    Overview: We are currently seeking a passionate and enthusiastic individual to join our Front Office team as a Front Office Trainee. This role offers a unique opportunity for individuals interested in launching their career in the hospitality industry and gaining hands-on experience in front office operations at a prestigious luxury...

  • Sunior Assistant Front Office Manager

    8 months ago

    กรุงเทพมหานคร, Thailand SO Bangkok Full time

    **Job Description**: - During his/her duty the Junior Assistant Front Office Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. His/her main role is to ensure the proper work of the overall Front Office operations (Front Desk, Club Signature, Concierge, Guest Relations, Operator and Business Centre). - The...

  • Front Office Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24211722 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Bangkok Sukhumvit 50, 908 Sukhumvit Road, Soi 50, Bangkok, Bangkok, Thailand, 10110 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24054964 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front of House Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Maximilian Hotel Praga Full time

    **Front of House Manager (FOH) at Hotel Josef and Maximilian Hotel in Prague** Often the first hello and the last farewell, our front office and guest relations team are the gatekeepers of Josef Rebel experience. You will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they...

  • Front of House Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Front of House Manager - Bangkok, Thailand - Front Office - 2083 **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of...

  • Front of House Manager

    8 months ago

    กรุงเทพมหานคร, Thailand Aman Full time

    Aman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...

  • Front Office Manager holiday Inn Bangkok Silom

    3 months ago

    กรุงเทพมหานคร, Thailand Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • IT Supervisor

    3 months ago

    บางรัก, กรุงเทพมหานคร, Thailand lansing business system Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตบางรัก)**เงินเดือน(บาท) **:25,000 -...