Senior Executive, Digital Forwarding

5 months ago

กรงเทพมหานคร, Thailand AirAsia Full time

**Job Description**:
We are looking for natural leaders with strong project management skills. In this role, you must be comfortable engaging customers regularly, multi-tasking, and have excellent time-management skills. You will be expected to be performing this role on a full-time basis, and will be working on shifts. The role reports to the Manager of Digital Forwarding.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Be the key liaison with customers and on-board them into our digital freight forwarding platform, this includes coaching them on how to conduct repeat orders on our digital platform
- Develop and maintain a good working relationship with our customers, this incl. regularly engaging and sharing our new products / solutions with them
- Manage the backend setup and registration process for customers, this incl. alerting relevant teams e.g.: finance, technology, pricing, operations etc. on their onboarding and start date of operations
- Coordinate the execution of operations across multiple leading teams, this includes engaging the customers regularly with updates and ensuring all cross-functional teams are fully aware on the progress of delivery shipments
- Work closely with our team of internal customs officers, ensuring that customs declaration and documentation processes are executed accurately and in a timely manner
- Develop a deep understanding of the freight forwarding industry, understanding who the various key players are and what the key customs regulations, import/export duty rules etc. are
- Manage the implementation of small to medium-scale roll outs; ensure engagement and clarity in communications across 1-2 functional groups e.g.: air operations, delivery operations, customs, technology teams

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

- Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
- Do what is needed to get things done, as they believe speed is more important than anything else to effect change
- Over communicate, particularly as they are all quite autonomous
- Take care of our staff, and treat them as they would want to be treated
- Are rigid on goals, but flexible on the details

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

- Possess KEK license / familiarity with the customs declaration process
- Excellent time management
- Strong interpersonal skills - confident engaging customers
- Strong project management skills

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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