Partnership Operation Associate
6 months ago
**Partnership Operation Associate**
**Your everyday**
- Monitor & manage daily handling the claims operations, and ensuring processes are within SLA. Also, Liaise with the internal team and vendors to ensure claims operations are processed within specific TAT.
- Assess claim cases to determine validity and verification of coverage.
- Daily monitor and manage shipments to ensure shipments are dispatched as scheduled and within SLA.
- Prepare and analyze monthly performance reports by vendors.
- Work closely with the Partnership Operations Manager to manage claim performance.
- Support the team to engage with Vendors on technical reports, quotation & invoices for devices that were sent for repair as well as purchasing new one.
- Prepare monthly reconciliation financial reports.
- Recruit and acquire new vendors to support new business. Also, strengthen partnerships with Vendors.
- Identify operation improvement opportunities, provide analysis and support to execute improvement workflow.
- Ensure confidentiality of all information, inclusive of claims guidelines and internal control.
**Your profile**
- A Bachelor's Degree in any field is welcome.
- Working experience in claim operation/assessment, e-commerce operation support, logistics operation support
- Capable report work and familiar with stakeholder management.
- Capable to work with data and familiar with spreed sheet tools (MS Excel / Google sheet)
- Experience in the insurance industry is not compulsory but a plus.
- Exceptional attention to detail and problem solving skills.
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