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Partnership and Business Development

1 month ago

วฒนา กรงเทพมหานคร, Thailand Krungthai Bank Public Full time

Chatbot.
Customer Complaint.
Partnership Management.
ปฏิบัติงานยัง บริษัท อินฟินิธัส บาย กรุงไทย จำกัด (Infinitas by Krungthai)

**Business Unit**: Infinitas by Krungthai

**Department**: Business Innovation.

**Section**: Partnership and Business Development.

**Position**: Associate Director.

**วัตถุประสงค์งาน**: ร่วมวางแผนงานและดำเนินการงานที่ได้รับมอบหมายได้อย่างมีประสิทธิภาพรวมทั้งประเมินประสิทธิภาพและปรับปรุงงานได้

**หน้าที่และความรับผิดชอบ**:
1. งานด้าน Chatbot Intent Management.
จัดทำ Chatbot Intent สำหรับโครงการของ Product โดยสามารถจัดทำ Intent ได้อย่างถูกต้องและมีข้อมูลครบถ้วนครอบคลุม และสามารถนำ Intentิ ขึ้นระบบได้ตามแผนงาน
ควบคุมดูแลและจัดทำรายงานได้อย่างถูกต้องและตรงตามวัตถุประสงค์- ดำเนินการรปรับปรุง Chatbot Intent เพื่อให้มีประสิทธิภาพในการตอบคำถามลูกค้าผ่านช่องทาง LINE Connext -Chatbot ได้อย่างครอบคลุม และลดอัตราการเกิด Fallback (Failed)
2. งานด้าน Customer Complaint Management.
ร่วมประสานทีมงาน Product Owner และ ทีมรับเรื่องร้องเรียนเพื่อเร่งรัดติดตามการแก้ไขเคสปัญหาลูกค้าร้องเรียนให้สามารถปิดเคสได้ภายในระยะเวลาที่กำหนด
วิเคราะห์สาเหตุของปัญหาที่เกิดโดยประสานทีมเกี่ยวข้องเพื่อหาแนวทางให้การแก้ไขปัญหาให้สามารถจบเคสได้ภายในระยะเวลา และลดจำนวนเคสที่เกินระยะเวลาที่กำหนด
จัดทำรายงาน Customer Complaint เพื่อนำเสนอผู้บริหารได้อย่างถูกต้องและตรงตามวัตถุประสงค์
3. งานด้าน Partnership Management.
ติดตามผลแคมเปญ Partnership และจัดทำรายงานผลแคมเปญในแต่ละProduct เพื่อให้ทีมเห็นภาพรวมงานในแต่ละเดือนได้ครบถ้วนและสามารถติดตามงานได้ตามแผนงาน รวมทั้งนำข้อมูลไปปรับปรุงแคมเปญต่อ
ช่วยประสานงานทีมงานในการติดตามเอกสารสัญญา ลงนามเอกสาร อาทิNDA, MOU กับทาง Partner
งานอื่นๆ ที่ได้รับมอบหมาย
คุณสมบัติที่เกี่ยวข้อง.
Interpersonal skill
Presentation skill
Team player
Active and eager to learn new skills

**Job skills required**: Management