Customer Success Associate

1 month ago

กรงเทพมหานคร, Thailand Fastwork Full time

Customer Success Associate (Vietnamese speaking)

Bangkok, Thailand (Full-time)**_ Location: Bangkok based_**

**Responsibilities**:

- Handle inbound and outbound inquiries from customers and freelancers.
- Resolves product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment or refund, and following up to ensure resolution.
- Screen freelancers by evaluating and approving their profile and products listing in the platform.
- Monitor and collect user behaviors, investigate cause and report directly to the management team to find the best long-term solution; either with products features or processes.
- Build sustainable relationships and trust with customers and freelancers through open and interactive communication.

**Basic Qualifications**:

- Degree in related field
- Good English proficiency
- Proven excellent verbal and writing communication skills
- Proven customer support experience or similar
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Proven ability to work in a fast-paced dynamic environment
- Highly organized with ability to multi-task and shift priorities
- Team player with a positive attitude, strong work ethic, humility and an acute focus on providing excellent service
- Motivated and able to thrive and think under pressure and tight deadlines

**Preferred Qualifications**:

- Experience in freelancing or Proven understanding of freelancers
- Familiarity with CRM systems and practices

Perks & Benefits
Flat Structure

As we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company.Work-life Harmony

We believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
Remote Work

Hybrid-mode activated It comes with the package: flexibility, focus and productivity
️
Urban Office

One breath from Phrom Phong BTS. No sweat whatsoever The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
️
Fun Workshop

The best relationships are built over new experiences, that’s why we have workshops filled with a range of activities for you to look forward to and enjoy.
️
Game Tournament

It’s getting fun and competitive Challenge doesn’t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
️
Group Insurance

Health comes first, we know, don’t worry, we’ve got you covered.
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Health & Wellness
️
Career Progression

Having full ownership and never stop exploring We always make sure that everyone has the opportunity to lead and own. At Fastwork, you’ll never be just a number or a role, you will experience a career that makes the most of your passions and talents.

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